Top Issues for BlackBerry Desktop Software - IBM Lotus Notes - October 2006

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Top Issues for BlackBerry Desktop Software - IBM Lotus Notes - October 2006

Support - Identifying and troubleshooting enterprise activation issues
This article offers an overview and troubleshooting steps for enterprise activation and identifies points of failure that might arise during the stages of enterprise activation.

Support - Microsoft Visual C++ Runtime Error during synchronization
This article provides the causes and resolutions if this error occurs when synchronizing the BlackBerry® device.

Support - Unable to synchronize with Lotus Notes 7
While configuring Intellisync to synchronize your BlackBerry device with IBM® Lotus Notes®, the OK button is disabled. This issue occurs when attempting to synchronize Lotus Notes with any of the Personal Information Management (PIM) applications. Refer to this article for a resolution.

Support - Internal Error 4238 Transaction Cancelled
When synchronizing with Intellisync, you receive the following error in the RIM.log file:

Internal Error 4238 Transaction Cancelled

This article provides causes and resolutions for this issue.

Support - Address Book entries are duplicated after a Lotus Domino Web Access (iNotes) user is added to BlackBerry Enterprise Server
This article offers the causes and a resolution for duplicate entries in the Lotus Domino Web Access Client and on the BlackBerry device.

Support - Configured wireless email reconciliation is not working for some users
Wireless email reconciliation does not work because BlackBerry Desktop Software is not compatible with the BlackBerry Device Software.
See this article for multiple causes and resolutions.

Support - BlackBerry Enterprise Server is unavailable or has been specified incorrectly
The article outlines the causes and offers somme troubleshooting steps for this error, which occurs when starting BlackBerry Desktop Software.

How To - Disable sent messages from redirecting to the BlackBerry device
BlackBerry Enterprise Server software version 4.0 redirects messages sent from the email client to the BlackBerry device by default. Even if you have chosen Disable email redirection when your BlackBerry device is connected to your computer, messages sent from the email client are still redirected to the BlackBerry device. See this article for steps to prevent the sent messages from being redirected to your BlackBerry device.

How To - Erase all the data and applications on the BlackBerry device
This article outlines the steps to erase data and applications on a BlackBerry device.

How To - Install BlackBerry device software using Application Loader in Desktop Manager
This article provides the procedure for installing BlackBerry Device Software using BlackBerry Application Loader.