Top Issues for BlackBerry Desktop Software - IBM Lotus Notes - August 2006

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Top Issues for BlackBerry Desktop Software - IBM Lotus Notes - August 2006

Support - Identifying and troubleshooting enterprise activation issues
This document contains an overview of the stages of enterprise activation and troubleshooting steps for each stage of enterprise activation.

Support - Unable to synchronize with Lotus Notes 7
While configuring Intellisync? to synchronize your BlackBerry? device with IBM? Lotus Notes?, the OK button is disabled. This issue occurs when attempting to synchronize Lotus Notes with any of the personal information management (PIM) applications. Refer to this article for a resolution.

Support - Internal Error 4238 Transaction Cancelled
When synchronizing with Intellisync, you receive the following error in the RIM.log file:
Internal Error 4238 Transaction Cancelled
This article provides causes and resolutions for this issue.

Support - Design of the BlackBerry State Database has not been upgraded
The following error appears when the BlackBerry device user has a name with an accented character and attempts to reconcile email:
The design of the BlackBerry State Database has not been upgraded.
Refer to this article for possible causes and resolutions for this issue.

Support - Unable to open profile database on server CN=XXXXXX/O=XXXXXX
This article offers troubleshooting steps for the following error (received when starting the BESAdmin tool):
Unable to open profile database on server CN=XXXXXX/O=XXXXXX
Refer to this article for a resolution.

Support - Unable to write or update application data
This article details the causes of this error, which might occur when synchronizing personal information management (PIM) data between the BlackBerry device and the personal computer.

How To - Install BlackBerry device software using Application Loader in Desktop Manager
This article provides the procedure for installing BlackBerry Device Software using BlackBerry Application Loader.

How To - Erase all the data and applications on the BlackBerry device
This article outlines the steps to erase data and applications on a BlackBerry device.

Support - BlackBerry Enterprise Server is unavailable or has been specified incorrectly
The article outlines the causes and resolutions to an error that occurs when starting BlackBerry Desktop Software.

How To - Disable sent email messages from redirecting to the BlackBerry device
BlackBerry Enterprise Server Solution version 4.0 redirects messages sent from the desktop email client to the BlackBerry device by default. Even if you have chosen Disable email redirection when your BlackBerry device is connected to your personal computer, messages sent from the desktop email client are still redirected to the BlackBerry device. See this article for steps to prevent the sent messages from being redirected to your BlackBerry device.