Unable to restore a backup file to a replacement BlackBerry device

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Unable to restore a backup file to a replacement BlackBerry device

Doc ID : KB10747
Last Modified : 2007-04-02
Document Type : Support

Environment

• BlackBerry® Desktop Manager 4.1 and higher
• BlackBerry device

Problem

When attempting to restore a backup file to a replacement BlackBerry device, the restore process fails.

Cause

There is a corrupt database within the backup file.

Resolution

Perform a selective restore of the backup file, excluding the affected database. For instructions, see KB10339.

Also, ensure that information from the previous BlackBerry device is being backed up properly. For instructions, see KB03953.