BlackBerry Desktop Software and BlackBerry Smartphone Issues

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BlackBerry Desktop Software and BlackBerry Smartphone Issues

View the list of issues below to see if one matches the problem you're having. Then click on the appropriate link to be taken to a knowledge base article that provides a resolution for that issue.

Problems sending and receiving emails:

• My BlackBerry® smartphone is unable to send messages and I'm getting a "Transaction Error – Decryption Error" message or a "Decryption Failure: Please connect the handheld to your PC" error
• An X is appearing beside the message I just sent from my BlackBerry smartphone
• I'm receiving an "Unlisted Message/Unable to submit message" error
• I need to perform a device reset by removing the battery from my BlackBerry smartphone

Enterprise Activation setup and support:

• I need help setting up my enterprise activation
• I'm having issues with enterprise activation and need troubleshooting help
• I've synchronized my BlackBerry smartphone and email account and now messages deleted on my BlackBerry smartphone are not deleted from my Outlook inbox or messages deleted in my inbox are not deleted on my smartphone

BlackBerry synchronization and support issues:

• I'm trying to synchronize organizer data between a BlackBerry smartphone and my computer and I see an unable to write or update application data error
• I'm attempting to synchronize the Calendar application using Intellisync and receiving a C++ Runtime Error: Abnormal Program Termination
• I'm having trouble synchronizing my Outlook profiles

BlackBerry Application Loader and desktop software installation issues:

• I'm trying to install device software on my BlackBerry smartphone using Application Loader and I receive a Device Error 505 or Device Error 507
• I need help using the BlackBerry Application Loader to load BlackBerry Device Software
• I would like to completely remove the BlackBerry Desktop Software (including registry entries) from my computer
• I was installing BlackBerry® Desktop Software and I received an Error 1607: Unable to install InstallShield Scripting Runtime
• I was installing BlackBerry Desktop Software v4.0 and an Error 1720 appeared