Unable to connect to the BlackBerry device after a multi stage boot process

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Unable to connect to the BlackBerry device after a multi stage boot process

Doc ID : KB11488
Last Modified : 2007-06-22
Document Type : Support


Environment

• BlackBerry® Desktop Manager

Problem

While using Application Loader, the following error message appears:
Unable to connect to the handheld after a multi stage boot process

Cause

The battery has been removed from the BlackBerry device.

Resolution

Perform one of the following to resolve this issue:

• Place the battery back in the BlackBerry device and run Application Loader again.
• Run Application Loader again. Just after the Finish button has been clicked in Application Loader, place the battery back in the Blackberry device.