Device Error 505 or Device Error 507


Doc ID : KB02792
Last Modified : 2007-06-27
Document Type : Support


Environment
  • BlackBerry® wireless devices based on Java™
Problem

You receive one of the following errors on your BlackBerry device while using Application Loader to install device software:

Device Error 505

Device Error 507

Both errors indicate that no applications are loaded on the BlackBerry device.

Cause

There are two possible causes for this issue

Cause 1

During the Application Loader process, the existing applications on the BlackBerry device were erased, but Application Loader failed to load the new applications.

Resolution

Complete the following steps:
  1. Verify that device software is installed on your computer. For instructions, see KB-03295.
  2. If your BlackBerry device is connected to a laptop in a docking station, disconnect the laptop from the docking station and connect the device directly to the laptop.
  3. If a third-party program (e.g. virus scanner) is using the same COM port as BlackBerry Desktop Manager, close the third-party application to free the COM port.
  4. If you are using a USB adapter to connect your BlackBerry device to a serial port on your computer, temporarily connect your device to a computer with a USB port.
  5. In Desktop Manager, double-click Application Loader.
  6. Use Application Loader to install the device software.

Note: If the Application Loader process fails, see KB03294.
Cause 2

You erased all the data and applications on your BlackBerry device by typing an incorrect password ten times in Application Loader. For more information, see KB02318.

Resolution

Complete the following steps:
  1. In Desktop Manager, double-click Application Loader.
  2. Use Application Loader to install the device software.
Cause 3

Power management has disabled your USB ports.

Note: WIN XP ONLY

Resolution
  1. click start > control panel
  2. click on system > hardware tab > device managaer button
  3. Double clcik on universal serial bus controllers
  4. right clcik on the 1st USB root hub and select properties
  5. click on the power management tab
  6. remove the checkmark beside "allow the computer to turn off this device ot save power"
  7. repeat for all other USB root hubs & then reboot the computer.