Messages deleted in Outlook don't delete on device

[battlehillboi]

1. Messages deleted in Outlook don't delete on device
2. Messages deleted on the device, DO delete in Outlook
3. Message will delete after using Reconcile Now, but not after a rescan
4. In logs, RefID search for specific message shows 'Delete Detected'
   
   1. 1. Have toggled email reconciliation
      2. Have re-sent Desktop CMIME and SYNC service books
      3. Only one user impacted
      4. End-user does have a delegate with access to his Outlook account
         
         Any help would be appreciated. Thanks in advance!
   
   

[GaryCutri]

Hi,

How is this user deleting emails from Outlook (e.g. Shift + Del)? If emails are hard deleted or deleted and then the Deleted Items is quickly emptied (before Outlooks next automatic Send\Receive) this is considered a hard deletion. What version of BES are you running so we can provide steps on how to enable Hard Delete Reconciliation?

Thanks,

Gary

[balagurucsit]

1, goto message icon
2,goto option
3,click email reconciliation
4, select
message services - desktop
delete on - Handhled
Wireless reconcile - on
on conflicts - handheld wins
after tht user not able to face above issue. thks you .

[battlehillboi]

Hi Gary,

It's BES 5.0.0, and I know how to find the KB article. I'll look at that next. Thanks!

[GaryCutri]

Hi Gary,

It's BES 5.0.0, and I know how to find the KB article. I'll look at that next. Thanks!

To confirm with the "Email Reconciliation" settings on the device ensure "Delete On" is set to "Mailbox & Handheld". Also with Deletion from Outlook can you please perform the following test:

1. Delete an email from Outlook
2. In Outlook press Shift F9 to force Outlook to update Exchange
3. On the device open Messages > press menu > Select Reconcile Now
4. Check to see if the email has been deleted.

If this test above still fails please ensure that Outlook isn’t running in Cached Mode and repeat the test.

[sankan101]

To confirm with the "Email Reconciliation" settings on the device ensure "Delete On" is set to "Mailbox & Handheld". Also with Deletion from Outlook can you please perform the following test:

1. Delete an email from Outlook
2. In Outlook press Shift F9 to force Outlook to update Exchange
3. On the device open Messages > press menu > Select Reconcile Now
4. Check to see if the email has been deleted.

If this test above still fails please ensure that Outlook isn’t running in Cached Mode and repeat the test.

I have same problem. What you said its working but with Select Reconcile Now
I do not want to do that manually - I want to have that automatic - is there anyway we cand do it?

[GaryCutri]

I have same problem. What you said its working but with Select Reconcile Now
I do not want to do that manually - I want to have that automatic - is there anyway we cand do it?

What is the exact version of BES are you running (e.g. 5.0.2.28)? If you have BES 4.1 ensure you have SP7 and the latest MR updates installed; if you have BES 5.0 ensure SP2 and at least MR3 is installed.

[shinks71]

I'm having a similar issue. I have a Blackberry Bold 9700 with V6.0.0.534 which is syncing using the Outlook Web connector to Microsoft Office365 (Small Business). When I delete on the Blackberry it sync's ok to Outlook 2010. When I delete in Outlook it does not delete on the Blackberry. I have toggled the Wireless Reconciliation but this did not change the situation. Any advice?

[GaryCutri]

I'm having a similar issue. I have a Blackberry Bold 9700 with V6.0.0.534 which is syncing using the Outlook Web connector to Microsoft Office365 (Small Business). When I delete on the Blackberry it sync's ok to Outlook 2010. When I delete in Outlook it does not delete on the Blackberry. I have toggled the Wireless Reconciliation but this did not change the situation. Any advice?

Using BIS and OWA email sync it will only delete emails from Device to Desktop and not vice versa.