Unable to view the media card using the media manager tool

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Unable to view the media card using the media manager tool

Doc ID : KB12239
Last Modified : 2007-06-26
Document Type : Support

Environment

• BlackBerry® Desktop Manager 4.2 and later
• BlackBerry smartphones with a trackball
• MicroSD media card

Problem

You are unable to view the media card using the media manager tool in the BlackBerry® Desktop Manager.

Cause

Summary of Causes

This issue may be caused by the following:

1. If you are running BlackBerry Desktop Manager 4.2 Service Pack 2 (4.2.2), mass storage mode is not turned on on the BlackBerry smartphone.
2. If you are running BlackBerry Desktop Manager 4.2 Service Pack 1 (4.2.1), mass storage mode is turned on on the BlackBerry smartphone.
3. The media card has not been formatted for your BlackBerry smartphone, or the folder structure on the media card is corrupt.

Important: When running BlackBerry Desktop Manager 4.2 Service Pack 2, mass storage mode must be turned ON in order to view the media card using the media manager tool. When running BlackBerry Desktop Manager 4.2 or Service Pack 1, mass storage mode must be turned OFF in order to view the media card using the media manager tool.

Resolution

Complete the appropriate resolution for your cause.

Cause 1

If you are running BlackBerry Desktop Manager 4.2 Service Pack 2, mass storage mode is not turned on on the BlackBerry smartphone.

Resolution 1

Turn on mass storage mode. For instructions, see KB13564.

Cause 2

If you are running BlackBerry Desktop Manager 4.2 or Service Pack 1, mass storage mode is turned on on the BlackBerry smartphone.

Resolution 2

Turn off mass storage mode. For instructions, see KB13564.

Cause 3

The media card has not been formatted for your BlackBerry smartphone, or the folder structure on the media card is corrupt.

Resolution 3

Format the media card. For instructions, see KB10527.

Workaround

If the above steps do not resolve the issue, remove and re-insert the BlackBerry smartphone battery and media card.

Additional Information

Note:

• If you are unable to view the media card using the Media application on the BlackBerry smartphone, see KB10312.
• If you are unable to view the media card using Microsoft® Windows® Explorer, see KB11883.