Three and BlackBerry - Page 3

Gregmyers · #21 (**permalink**) 29-03-2008, 08:32 PM

Quote,"This is just one of the ways a service provider can tell what phone you're using".
AND they are screwed when you tell them your using an iPhone...

CybaCowboy · #22 (**permalink**) 30-03-2008, 09:30 AM

Wirelessly posted (RIM BlackBerry Curve 8300: BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/122)

Whilst I don't work in telecommunications infrastructure, it is my understanding that they are still able to tell what type of phone your are using, even if it's from overseas - among other things, part of the IMEI identifies the manufacturer/model, and the country of manufacture.

Of course, there is at least one other way I know of that allows a service provider to identify the phone you're using...

Ahecee · #23 (**permalink**) 31-03-2008, 10:29 AM

"To set up the handset, I had to call Three, supply them with the email address I wanted to use. They then supplied this to Blackberry (I assume), who in turn sent me an sms with all the settings. I accepted the SMS and the phone commenced installing the web browser, email icons etc. I had to manually go in and select to send myself the service books and then everything was good to go."

__________________________________________________ ________________________

Was it really that simple? I've been trying to get Three to activate my 8707G for 8 days now. Every time I call they tell me I'll get the SMS within 24 hours, I get the strong feeling nobody there has had the BB training yet as they really have no idea. Please let me know if you have any tips to get them to activate other than calling 3 Care over and over again.

CybaCowboy · #24 (**permalink**) 31-03-2008, 02:46 PM

Wirelessly posted (RIM BlackBerry Curve 8300: BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/122)

EIGHT DAYS? Gee, you've got patience, I'll tell you that much...

I'd be ringing up 3Care and asking to speak to a Team Leader - in your shoes, I would tell them that I've been waiting 8+ days for my service to be opperational to the extent that I was sold the phone (ie. Internet and e-mail access); I'd also be telling them that if they can't pull their finger out and have you connected immediately (within 24 hours), I will have the contract canceled at their expense and look elsewhere, with the assistance of the TIO (Telecommunications Industry Ombudsman) if required.

Watch how quick they scramble to sort out your problems if you tell them that!

By the way, slightly off-topic, it's interesting to know the setup process that 3 use - when I bought my BlackBerry Curve 8300 from Telstra, it was pretty much setup out-of-the-box... All I had to do was configure my e-mail accounts using the setup wizard that ran the first time I switched on my device.

I know that once upon a time Vodafone used to use a similar "manual" setup process to 3, but I believe that they have since switched to a similar "pre-set" system to Telstra (ie. the devices are mostly configured out-of-the-box)... I'm pretty sure that Optus don't use the "manual" process anymore either.

dscott21 · #25 (**permalink**) 05-04-2008, 12:13 PM

Quote:

Originally Posted by Ahecee

"To set up the handset, I had to call Three, supply them with the email address I wanted to use. They then supplied this to Blackberry (I assume), who in turn sent me an sms with all the settings. I accepted the SMS and the phone commenced installing the web browser, email icons etc. I had to manually go in and select to send myself the service books and then everything was good to go."

__________________________________________________ ________________________

Was it really that simple? I've been trying to get Three to activate my 8707G for 8 days now. Every time I call they tell me I'll get the SMS within 24 hours, I get the strong feeling nobody there has had the BB training yet as they really have no idea. Please let me know if you have any tips to get them to activate other than calling 3 Care over and over again.

Yes it really was that simple. Have you turned the phone off then back on? (Take battery out all together).

I must admit, I also got the feeling none of them knew anything about the Blackberry, however I did get the sms (from blackberry) within the 24 hours, then the phone proceeded to set itself up.

8 days? I hope you have told them not to bill you for any type of service over that period. I'd put a call back into them, tell them they have 24 hours to get the sms to you or you will be contacting the ombudsman as you are paying for the service, but not enjoying the benefits of it.

CybaCowboy · #26 (**permalink**) 05-04-2008, 10:28 PM

Wirelessly posted (RIM BlackBerry Curve 8300: BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/122)

That's what I said (about the Ombudsman)!

~ Posted from my BlackBerry Curve 8300 (http://wap.blackberryforums.com.au) ~

benixau · #27 (**permalink**) 06-04-2008, 10:35 AM

As a small note, my VF 8310 required me to call up and have them send me the service books etc. But then, the guy at the shop had no idea (as in, I was telling him which internal VF product to select on the system - they didn't even know whether I even got internet access at all on my BIS blackberry - business specialist my ****)

GaryCutri · #28 (**permalink**) 06-04-2008, 01:58 PM

As BlackBerry is very new to 3 I believe it will take at least a few more months before all their staff get up to speed on how everything works. I was around when other carriers introduced Blackberry and believe me they were no better than 3, and some carriers still don’t even know the difference between BIS and BES. As you are some of the first to join this new service you will unfortunately experience most of their teething issues.

muck · #29 (**permalink**) 07-04-2008, 10:32 AM

gary is right. when i got my pearl, optus tech support were pretty slow in handling problems with BIS.

these days. its pretty good. tech support have never not supported my 8820 when i have had a problem. they are more than willing to exhaust all their options before telling me they cant help me due to not carrying the handset.

Gregmyers · #30 (**permalink**) 08-04-2008, 11:40 PM

I was contacted by '3' this morning selling their wares. When I questioned the sales person regarding BlackBerry services on the '3' network, he quoted, "Blackberry data services are covered by your '3' Blackberry plan whilst within the '3' network but are you are charged extra whilst roaming (connected to another network)".
This could lead to a nasty bill if you tend to roam from your home network. (He did say however, voice calls were not charged any extra for roaming). I thinks I will stick with Optus for the time being...