Blackberry data not working on Roaming.. HELP!!

[mirush]

Hi again,
I have a major dilemma with my 8310 curve. It is constantly deleting my messages (inbox, email, messenger) and my call log.
i have had my phone for about 8 months now, connected to the vodafone au network. when i first got it, i had this problem with the erasing, and i took it into vodafone and they upgraded my software and everything and it was ok for a few weeks and then would delete, then be ok for a few weeks and then delete again. i have called up the store and everything and all my settings are in order (apparently) and the only reason i dont want to take it back to voda store is because they're going to send it off, and i dont want to deal with the hassle of a replacement phone etc for weeks on end.
its been a tolerable problem, except for very recently. this past week i have been missing countless sms messages etc, because everytime there is activity on my phone everything gets deleted. (ie) ill make a phone call and then the messages, call log etc erases again. its becoming quite problematic.
can anyone help?
thanks,
Miranda.

[GaryCutri]

Originally Posted by mirush

Hi again,
I have a major dilemma with my 8310 curve. It is constantly deleting my messages (inbox, email, messenger) and my call log.
i have had my phone for about 8 months now, connected to the vodafone au network. when i first got it, i had this problem with the erasing, and i took it into vodafone and they upgraded my software and everything and it was ok for a few weeks and then would delete, then be ok for a few weeks and then delete again. i have called up the store and everything and all my settings are in order (apparently) and the only reason i dont want to take it back to voda store is because they're going to send it off, and i dont want to deal with the hassle of a replacement phone etc for weeks on end.
its been a tolerable problem, except for very recently. this past week i have been missing countless sms messages etc, because everytime there is activity on my phone everything gets deleted. (ie) ill make a phone call and then the messages, call log etc erases again. its becoming quite problematic.
can anyone help?
thanks,
Miranda.

Hi,

This issue would be caused by Low Memory Manager clearing items to free space as the device is low on memory. The first thing you should do is go to "Options > Advanced Options > Applications" and delete any unwanted application, games or language packs (e.g. you phone may have Chinese & Japanese input support installed).

What is the Low Memory Manager

The Low Memory Manager (LMM) is activated automatically when the available flash memory on the BlackBerry smartphone decreases to less than 400KB. Flash memory is used to store BlackBerry smartphone applications such as Messages, Calendar, Contacts, Tasks, MemoPad, and third-party applications.

By removing rarely used applications and old data, BlackBerry smartphone users can increase the amount of memory on their BlackBerry smartphone. The LMM begins by removing low priority items such as cached data. Medium priority items such as very old email messages and out-of-date calendar entries are deleted if additional memory capacity is required. If the memory situation on the BlackBerry smartphone becomes critical, the LMM will cause the email application to remove email messages on a last-accessed basis.

To view the available memory on the BlackBerry smartphone, go to Options > Status > File Free

Note: Calendar entries and email messages removed by the LMM are not reconciled back to the mail system.

Thanks,

Gary

[mirush]

thanks heaps... it seems to be working for the moment.... is it recommended that we delete all old messages and things like this to avoid this problem?

[GaryCutri]

Originally Posted by mirush

thanks heaps... it seems to be working for the moment.... is it recommended that we delete all old messages and things like this to avoid this problem?

If you leave the settings on default (e.g. Keep Messages for 30 days) you shouldn't need to manually delete any old data. Just ensure you have removed any unrequired language packs or applications and the device should be fine.

[Gregmyers]

You can set your device to automatically clean out the flash memory. Try: 'Options'>'Security Options'>'Memory Cleaning'>'Status'. Change this option to 'Enabled' and save changes. It's not a total fix but will delay the inevitable next 'Reset'.