Event warning

[gpo]

What does this event mean?

Event Source: BlackBerry Controller
Event Category: None
Event ID: 20000

Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: Agent 1: Missed 327 heartbeats.

[gpo]

Any idea what this means?

[Tfer]

Originally Posted by gpo

Any idea what this means?

Sorry, I actually do not have a clue, but can you provide the following:

• Are you on BIS or BES

Thanks,

Thomas

[GaryCutri]

BlackBerry Controller missing heartbeats for the BlackBerry Messaging Agent until the BlackBerry Dispatcher is restarted

Doc ID : KB15207
Last Modified : 2008-06-04
Document Type : Support

Environment

• BlackBerry® Enterprise Server software version 4.1 for Microsoft® Exchange
• SDR166204

Problem

The BlackBerry Enterprise Server does not deliver email messages. When reviewing the BlackBerry Controller log, the following is repeatedly reported:

[30000] (02/12 23:36:52.203):{0xA2C} Performing system health check (BlackBerry Controller Version 4.1.2.23)
[20000] (02/12 23:36:52.203):{0xA2C} Agent 4: Missed 1 heartbeats
[30000] (02/12 23:46:52.206):{0xA2C} Performing system health check (BlackBerry Controller Version 4.1.2.23)
[20000] (02/12 23:46:52.206):{0xA2C} Agent 4: Missed 2 heartbeats
[10000] (02/12 23:46:52.897):{0xAFC} 'TESTBES' agent 4 missed 2 heartbeats. Restarting.

In the respective Agent log, the following is seen each time the BlackBerry Messaging Agent restarts:

[30054] (02/13 02:51:12.530):{0x39B8} Starting Message System
[30055] (02/13 02:51:12.530):{0x39B8} Using MAPI profile BlackBerryServer
[50000] (02/13 02:51:12.580):{0x550} Controller: This BES Agent is under control of BlackBerry Agent Controller
[50000] (02/13 03:16:52.895):{0x550} Controller: Requested to stop
[30000] (02/13 03:18:23.275):{0x2898} Current Date: 2008/02/13

Cause

When the BlackBerry Messaging Agent tries to utilize the Messaging Application Programming Interface (MAPI) to start, MAPI stops responding and the BlackBerry Messaging Agent becomes unresponsive to the BlackBerry Controller.

Resolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

Workaround

To work around this issue, restart the BlackBerry Dispatcher to restore service.

Important: Restarting certain BlackBerry Enterprise Server services will delay email message delivery to BlackBerry smartphones. For more information, see KB04789.

[GaryCutri]

Can you please post back with the exact version of BES that you are running? (e.g. 4.1.4.15) If a newer service pack is available for your version of BES it is recommended to install it to help correct this issue. When you install a new service pack it deletes the old services and then installs\registers the updated versions (this process normally resolves your issue).

[gpo]

Thanks for the reply....