Update BlackBerry device drivers manually on a Microsoft Windows-based PC

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Update BlackBerry device drivers manually on a Microsoft Windows-based PC

Doc ID : KB13336
Last Modified : 2007-06-12
Document Type : How To


Environment

• Microsoft® Windows®
• BlackBerry® Desktop Manager
• BlackBerry devices

Procedure

Note: If a previous version of the BlackBerry Desktop Software has been installed, please ensure that you perform a clean uninstall prior to installing the latest version of BlackBerry Desktop Software.

For details on performing a clean uninstall, please refer to BlackBerry Technical Solution Center article KB02206 How to perform a clean uninstall of BlackBerry Desktop Software.

For Microsoft Windows 2000/XP

1. On the Desktop, right-click My Computer and select Properties.
2. Click the Hardware tab, then click Device Manager.
3. Expand the Universal Serial Bus controllers.
4. Right-click BlackBerry Device. Select Properties.
5. Click on the Drivers tab. Click on Update Driver.
6. In the Hardware Update Wizard, select No, not at this time and click Next.
7. Select Install from a list or a specific location and click Next.
8. Remove the checkmark from the Search removable media checkbox.
9. Click on the Include this location in the search.
10. Click on Browse.
11. Browse to the folder C:\Program Files\Common Files\Research In Motion\USB Drivers and click Ok.
12. Click on Finish.

For Microsoft Windows Vista

Note: You must be logged on as an administrator to perform these steps.

1. Click on Start and click on Control Panel.
2. Click on System and Maintenance. Click on Device Manager.
3. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
4. Expand the Universal Serial Bus controllers.
5. Double-click on BlackBerry Device.
6. Click the Driver tab, and then click Update Driver.
7. Browse to the folder C:\Program Files\Common Files\Research In Motion\USB Drivers and click Ok.
8. Click on Finish.