"Uncaught exception: java.lang.ClassCastException" error when playing a ring tone

[BESadmin]

"Uncaught exception: java.lang.ClassCastException" error displays when playing a preloaded ring tone

Doc ID : KB13582
Last Modified : 2007-07-24
Document Type : What Is

Environment

• BlackBerry® Device Software 4.2 Service Pack 1
• BlackBerry® Pearl™ 8100 smartphone

Details

When playing a preloaded ring tone using the Media application or the profile list, the BlackBerry smartphone displays the following error:

Uncaught exception: java.lang.ClassCastException

Clicking OK allows the BlackBerry smartphone to continue to function.


This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available

[GaryCutri]

Please refer to the link below for updates on this KB:

KB13582 Updates can be found here

[PeteG]

Hi guys,

I'm running an 8100 with 4.2.1.66 using telstra and am experiencing the same error message! was there ever any resolutin to this problem?

I've checked the above link on the BB site and it appears no resolution there either.

Cheers

[GaryCutri]

Originally Posted by PeteG

Hi guys,

I'm running an 8100 with 4.2.1.66 using telstra and am experiencing the same error message! was there ever any resolutin to this problem?

I've checked the above link on the BB site and it appears no resolution there either.

Cheers

Hi,

You should download the latest Telstra 4.5 firmware for your device and install it onto a PC running BlackBerry Desktop manager. Once installed open Desktop Manager and you will be prompted to upgrade. After the upgrade is completed (approx 45 minutes) you will need to log onto your BIS account and resend the service books, if you are on BES you will have to reactivate your device.

Software For BlackBerry® Pearl (TM) 8100 smartphone

BlackBerry Handheld Software v4.5.0.75 (English and Chinese)

Package Version: 4.5.0.75
Consisting of:

• Applications: 4.5.0.52
• Software Platform: 2.7.0.66
• File name: 8100EastAsia_PBr4.5.0_rel75_PL2.7.0.66_A4.5.0.52_T elstra.exe
• File size: 73.88MB

Note: The Software Platform and Applications version numbers can be found under Options-About screen on the handheld.

• Download Software