Synch software and Vista

SweetB · #1 (**permalink**) 19-09-2008, 11:14 AM

Hello

I have just bought a new laptop which has Windows Vista. Everything works fine, however, when I install the software, I can't seem to connect via USB or Bluetooth. Has anyone experienced this before and found a solution?

Many thanks

Bianca

Abhishek · #2 (**permalink**) 19-09-2008, 04:41 PM

Hey

Are you mentioning Blackberry Desktop Manager is not detecting your handset connected via USB ?

Open Desktop Manager -> Click on Options -> Connection Settings -> Choose Connection as USB and Click on Detect.

If not,

Right Click My Computer -> Device Manager -> Universal Serial Bus Controllers -> Check whether Blackberry Phone is listed or not. Right click and choose scan for hardware change.

You might have to install drivers for Blackberry handset.

Let us know how you go

Tfer · #3 (**permalink**) 19-09-2008, 09:56 PM

Just a thought, what version of DM did you install.... especially compared to your Blackberry's OS? If you used your disc it may now be older than your OS

GaryCutri · #4 (**permalink**) 21-09-2008, 02:02 AM

Hi,

Please ensure that you are using the latest version of BlackBerry Desktop Manager to ensure support for Vista. The current version is 4.6 (Build B015) which can be downloaded HERE.

Thanks,

Gary

SweetB · #5 (**permalink**) 22-09-2008, 12:09 PM

THANK YOU ALL so very much!!!

I've downloaded the new software and everything is working perfectly now!

THANK YOU THANK YOU THANK YOU!!!

Have a wonderful week!

Bianca

Tfer · #6 (**permalink**) 24-09-2008, 09:33 AM

Good show... glad its up and running