Issues sending email messages using BlackBerry Unite! software

[BESadmin]

Issues sending email messages using BlackBerry Unite! software

Doc ID : KB15551
Last Modified : 2008-05-08
Document Type : Support

Environment

• BlackBerry® Unite!™ software

Problem

Issues sending email messages

If a red X is displayed when you try to send email messages, the email account is not sending email messages successfully. Here are a couple of things you can try to fix the problem:

Check to see if there have been any changes made to the email account

If you have changed a password or a login name, you will have to update the email account settings in BlackBerry® Unite!™ software.

Check to see if the email application on your computer can send email messages

If the email application on your computer can send email messages, compare the email account settings in the email application with the email account settings in BlackBerry Unite! software. You may have to correct the settings in the BlackBerry Unite! software.

[fewe]

Hello

I can't send e-mails with Blackberry Unite. Receiving works flawlessly. When sending I get the error

"Desktop email program was unable to submit message"

I have removed the BlackBerry (delete Handheld) completely and reinstalled Unite (download from BlackBerry.com), but it still does not work. I've searched the whole Internet, but the problems described
focused increasingly on the BES, not the Unite. I have Windows XP Professional, no Active Directory, no Exchange.

On the BlackBerry in the LogFile I get (along with others) the following messages:

Name: net.rim.blackberryemail
Severity: Warning
GUID: eed3aaa81f4f29f9
Time: Jan 18, 2009 13:09:17
RE-0x22 1657626873

Name: net.rim.scan
Severity: Warning
GUID: 60714307f914d8d5
Time: Jan 18, 2009 13:09:02
CRAf

I can't find a description of these messages nowhere.

In BB Unite Logfile MDS-CS is among others the following:

<2009-01-18 13:08:22.510 CET>:[630]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Statistics save task started>
<2009-01-18 13:08:22.560 CET>:[631]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<LAYER = SRP, SRP PingResponse timed out>
<2009-01-18 13:08:22.560 CET>:[632]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<LAYER = SRP, EVENT = Exception, java.net.SocketException:

Socket Closed
LAYER = SRP, EVENT = Exception, at java.net.SocketInputStream.socketRead0(Native Method)
LAYER = SRP, EVENT = Exception, at java.net.SocketInputStream.read(Unknown Source)
LAYER = SRP, EVENT = Exception, at java.io.BufferedInputStream.fill(Unknown Source)
LAYER = SRP, EVENT = Exception, at java.io.BufferedInputStream.read(Unknown Source)
LAYER = SRP, EVENT = Exception, at java.io.FilterInputStream.read(Unknown Source)
LAYER = SRP, EVENT = Exception, at net.rim.protocol.srp.connection.c.read(Unknown Source)
LAYER = SRP, EVENT = Exception, at net.rim.protocol.srp.connection.b.read(Unknown Source)
LAYER = SRP, EVENT = Exception, at java.io.FilterInputStream.read(Unknown Source)
LAYER = SRP, EVENT = Exception, at java.io.DataInputStream.readByte(Unknown Source)
LAYER = SRP, EVENT = Exception, at net.rim.protocol.srp.packet.a.readFromStream(Unkno wn Source)
LAYER = SRP, EVENT = Exception, at net.rim.protocol.srp.packet.a.<init>(Unknown Source)
LAYER = SRP, EVENT = Exception, at net.rim.protocol.srp.stream.b.Al(Unknown Source)
LAYER = SRP, EVENT = Exception, at net.rim.protocol.srp.thread.a.run(Unknown Source)
<2009-01-18 13:08:22.560 CET>:[632]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<java.net.SocketException: Socket Closed>
<2009-01-18 13:08:22.560 CET>:[632]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<at java.net.SocketInputStream.socketRead0(Native Method)>
<2009-01-18 13:08:22.560 CET>:[632]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<at java.net.SocketInputStream.read(Unknown Source)>
<2009-01-18 13:08:22.560 CET>:[632]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<at java.io.BufferedInputStream.fill(Unknown Source)>
<2009-01-18 13:08:22.560 CET>:[632]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<at java.io.BufferedInputStream.read(Unknown Source)>
<2009-01-18 13:08:22.560 CET>:[632]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<at java.io.FilterInputStream.read(Unknown Source)>
<2009-01-18 13:08:22.560 CET>:[632]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<at net.rim.protocol.srp.connection.c.read(Unknown Source)>
<2009-01-18 13:08:22.560 CET>:[632]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<at net.rim.protocol.srp.connection.b.read(Unknown Source)>
<2009-01-18 13:08:22.560 CET>:[632]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<at java.io.FilterInputStream.read(Unknown Source)>
<2009-01-18 13:08:22.560 CET>:[632]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<at java.io.DataInputStream.readByte(Unknown Source)>
<2009-01-18 13:08:22.560 CET>:[632]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<at net.rim.protocol.srp.packet.a.readFromStream(Unkno wn

Source)>
<2009-01-18 13:08:22.560 CET>:[632]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<at net.rim.protocol.srp.packet.a.<init>(Unknown Source)>
<2009-01-18 13:08:22.560 CET>:[632]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<at net.rim.protocol.srp.stream.b.Al(Unknown Source)>
<2009-01-18 13:08:22.560 CET>:[632]:<MDS-CS_PC-NAME_MDS-CS_1>:<ERROR>:<at net.rim.protocol.srp.thread.a.run(Unknown Source)>
<2009-01-18 13:08:22.770 CET>:[633]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Statistics save task finished -- number

of rows inserted:726>
<2009-01-18 13:08:26.185 CET>:[634]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Admin. Task started;>
<2009-01-18 13:08:28.428 CET>:[635]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Admin. Task- Configuration data>
<2009-01-18 13:08:28.498 CET>:[636]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Admin. Task- Retrieve all server hosts

values>
<2009-01-18 13:08:28.498 CET>:[637]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Expire records from device storage that

are expired or older than 0 hours; 1>
<2009-01-18 13:08:28.498 CET>:[638]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Expire records process ended; 1>
<2009-01-18 13:08:28.528 CET>:[639]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Refresh device storage:1>
<2009-01-18 13:08:28.528 CET>:[640]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Refresh device storage end; time:0>
<2009-01-18 13:08:28.528 CET>:[641]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Refresh device storage:1>
<2009-01-18 13:08:28.528 CET>:[642]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Refresh device storage end; time:0>
<2009-01-18 13:08:28.538 CET>:[643]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Admin. Task- PIN-Email mapping rows: 1>
<2009-01-18 13:08:28.538 CET>:[644]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Admin. Task- HTTP Proxy Mappings>
<2009-01-18 13:08:28.548 CET>:[645]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Admin. Task Finished>
<2009-01-18 13:08:28.558 CET>:[646]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Admin. Task- refresh media management>
<2009-01-18 13:09:25.742 CET>:[647]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SRP, SRPID = S22538496, EVENT = Authentication, PHASE

= spec_2_1_1, MESSAGE = Succeeded>
<2009-01-18 13:09:25.822 CET>:[648]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SRP, SRPID = S22538496, EVENT = Authentication, PHASE

= spec_2_1_2, MESSAGE = Succeeded>
<2009-01-18 13:09:25.852 CET>:[649]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SRP, SRPID = S22538496, EVENT = Authentication, PHASE

= spec_2_1_3, MESSAGE = Succeeded>
<2009-01-18 13:09:25.862 CET>:[650]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SRP, SRPID = S22538496, EVENT = Authentication, PHASE

= spec_2_1_4, MESSAGE = Succeeded>
<2009-01-18 13:09:25.862 CET>:[651]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SRP, SRPID = S22538496, EVENT = Authentication, PHASE

= spec_2_1_5, MESSAGE = Succeeded>
<2009-01-18 13:09:25.862 CET>:[652]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SRP, SRPID = S22538496, EVENT = Authentication, PHASE

= spec_2_1_6, MESSAGE = Succeeded>
<2009-01-18 13:09:25.862 CET>:[653]:<MDS-CS_PC-NAME_MDS-CS_1>:<DEBUG>:<LAYER = SRP, SRPID = S22538496, EVENT = Authentication, PHASE

= spec_2_1_6 version, MESSAGE = 1>
<2009-01-18 13:09:25.862 CET>:[654]:<MDS-CS_PC-NAME_MDS-CS_1>:<EVENT>:<LAYER = SRP, server has made a SRP connection with UID:

S22538496>


I would be very happy if someone could help me!

regards Felix

[GaryCutri]

Hi,

Please refer to the link below as it covers all aspects of BlackBerry Unite!

BlackBerry Unite! software

Thanks,

Gary