Issues receiving email messages using BlackBerry Unite! software

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Issues receiving email messages using BlackBerry Unite! software

Doc ID : KB15550
Last Modified : 2008-05-08
Document Type : Support

Environment

• BlackBerry® Unite!™ software

Problem

If you are not receiving email messages on your BlackBerry® smartphone, try one or more of the following:

Check the wireless network signal strength on the BlackBerry smartphone

If the signal strength is too low, your BlackBerry smartphone may not be able to receive email messages. The network status indicator on your BlackBerry smartphone must display two bars or more for reliable email messaging. If you move to an area with a stronger signal, you should start receiving email messages.

Check which wireless network the BlackBerry smartphone is using

Some wireless network types cannot transmit email messages. You can send and receive email messages only if the network status indicator on your BlackBerry smartphone displays GPRS or EDGE. If your BlackBerry smartphone is not connected to one of these wireless networks, move to an area with appropriate network coverage.

Verify that the email account details in BlackBerry Unite! software are correct

If the email account details in BlackBerry® Unite!™ software are incorrect, your BlackBerry smartphone will not receive email messages. Verify that your email address and password are correct. If prompted, check that the protocol, incoming server name, incoming port, and SSL settings in BlackBerry Unite! software are correct.

Send yourself a PIN message

If you can send and receive PIN messages but you cannot receive email messages, there may be a problem with your email account service provider or the email account details in BlackBerry Unite! software. Verify that your email address and password are correct. If prompted, check that the protocol, incoming server name, incoming port, and SSL settings in BlackBerry Unite! software are correct.