Email message body is not displayed when viewing an email message on the device

[BESadmin]

Email message body is not displayed when viewing an email message on the BlackBerry device

Doc ID : KB13350
Last Modified : 2007-07-06
Document Type : Support

Environment

• BlackBerry® Internet Service 2.3

Note: To determine which version of the BlackBerry Internet Service you are using, see KB04989.

Problem

When the subscriber receives an email message from an integrated email account on their BlackBerry device, the email message body is not displayed.

Cause

The affected email message is a Rich Text Format email message without the multipart MIME format indicator in the header of the email message. This type of content cannot be displayed on the BlackBerry device.

The email message is missing the line This is a multi-part message in MIME format and thus is not processed correctly, resulting in a blank email message body on the BlackBerry device.

Resolution

There is currently no resolution for this issue.

Workaround

Have the sender of the email message re-send the email message in plain text format. The body of the email message will be viewable on the BlackBerry device.

Additional Information

For more information please refer to the following articles:

• KB11894 - Application: MultiPart/Mixed
• KB11915 - Unable to view complete message from integrated email account