HTTP 400 - Bad Request

[BESadmin]

HTTP 400 - Bad Request

Doc ID : KB05328
Last Modified : 2007-06-26
Document Type : Support

Environment

• BlackBerry® Device Software 4.1
• BlackBerry® Enterprise Server software version 4.1 Service Pack 2 (4.1.2) and earlier

Problem

On the BlackBerry device, when you attempt to browse to a web site on the organization's intranet using the BlackBerry® Browser, you receive the following error message:

HTTP 400 - Bad Request

Cause

The BlackBerry Enterprise Server is using the incorrect URL for the proxy server.

Resolution

Use the resolution that is appropriate for your BlackBerry Enterprise Server software version.

Resolution 1 - For BlackBerry Enterprise Server software versions prior to 4.1.2

Complete the following steps:

1. On the BlackBerry Enterprise Server, open Microsoft® Internet Explorer® and browse to the web site on the organization's intranet.
2. On the Home screen of the BlackBerry device, click BlackBerry Browser.
3. Display the menu and select Options > Cache Operations.
4. Click Clear History, and click Clear for Content Cache, Pushed Content, and Cookie Cache.
5. Perform a hard reset on the BlackBerry device. For instructions, see KB03903.

Resolution 2 - For BlackBerry Enterprise Server software version 4.1.2

Complete the following steps:

1. Open BlackBerry Manager.
2. In the left pane, select <BlackBerry Enterprise Server name> MDS-CS_01.
3. In the tasks section, click Edit Properties.
4. From the list of properties, select Proxy.
5. Double-click Proxy Mappings.
6. Click New to create a new proxy mapping.
   
7. Double-click Proxy String to create a new proxy string.
8.