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  1. #1
    frz1676 is offline Member
    BlackBerry Device: Storm 9500
     
    Device Firmware: 5.0.0.841
     
    Email Configuration: Both BIS and BES
     
    Mobile Carrier & location: Celcom - Malaysia
     
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    Question Which BES services should be running?

    Hi,

    What are the services in BES that should be running? I noticed that some services are stopped or listed for manual start.

    On a different note, is there a way that we can be sure that BES is communicating with Exchange? Like maybe an alert, instead of waiting until someone makes a complaint that they cannot receive any emails.

    Thanks.

  2. #2
    Alex.C's Avatar
    Alex.C is offline Member
    BlackBerry Device: Bold 9700
     
    Device Firmware: 6.0.0.668
     
    Email Configuration: BlackBerry Enterprise Server (BES)
     
    Mobile Carrier & location: Vodafone (A1 mobilkom) - Austria
     
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    Hi frz1676,
    Could you please provide the BES version you are running?
    Thanks!
    Alex

  3. #3
    frz1676 is offline Member
    BlackBerry Device: Storm 9500
     
    Device Firmware: 5.0.0.841
     
    Email Configuration: Both BIS and BES
     
    Mobile Carrier & location: Celcom - Malaysia
     
    Join Date
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    Posts
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    Quote Originally Posted by Alex.C View Post
    Hi frz1676,
    Could you please provide the BES version you are running?
    Thanks!
    Alex


    Hi Alex,

    It's version 4.1.7. By the way, is there any vast difference if it were to be version 5.0.x? Thanks.

  4. #4
    Alex.C's Avatar
    Alex.C is offline Member
    BlackBerry Device: Bold 9700
     
    Device Firmware: 6.0.0.668
     
    Email Configuration: BlackBerry Enterprise Server (BES)
     
    Mobile Carrier & location: Vodafone (A1 mobilkom) - Austria
     
    Join Date
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    Hi,
    In 4.1.7 the following services should be set to "Automatic" and running:
    "BlackBerry Alert"
    "BlackBerry Attachment Service"
    "BlackBerry Controller"
    "BlackBerry Dispatcher"
    "BlackBerry MDS Connection Service"
    "BlackBerry Policy Service"
    "BlackBerry Router"
    "BlackBerry Synchronization Service"

    Yes, the services differ in 5.0.
    These shoulbe be running in 5.0:
    "BlackBerry Alert"
    "BlackBerry Attachment Service"
    "BlackBerry Controller"
    "BlackBerry Dispatcher"
    "BlackBerry Mail Store Service"
    "BlackBerry MDS Connection Service"
    "BlackBerry Policy Service"
    "BlackBerry Router"
    "BlackBerry Synchronization Service"
    The server running the BlackBerry Administration Service:
    "BlackBerry Administration Service - Application Server"
    "BlackBerry Administration Service - Native Code Container"
    The server running BlackBerry Monitoring Service:
    "BlackBerry Monitoring Console"
    "BlackBerry Monitoring Service - Application Core"
    "BlackBerry Monitoring Service - Application Core"
    "BlackBerry Monitoring Service - Data Collection Subsystem"

    Regards,
    Alex

  5. #5
    frz1676 is offline Member
    BlackBerry Device: Storm 9500
     
    Device Firmware: 5.0.0.841
     
    Email Configuration: Both BIS and BES
     
    Mobile Carrier & location: Celcom - Malaysia
     
    Join Date
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    Posts
    38
    Quote Originally Posted by Alex.C View Post
    Hi,
    In 4.1.7 the following services should be set to "Automatic" and running:
    "BlackBerry Alert"
    "BlackBerry Attachment Service"
    "BlackBerry Controller"
    "BlackBerry Dispatcher"
    "BlackBerry MDS Connection Service"
    "BlackBerry Policy Service"
    "BlackBerry Router"
    "BlackBerry Synchronization Service"

    Yes, the services differ in 5.0.
    These shoulbe be running in 5.0:
    "BlackBerry Alert"
    "BlackBerry Attachment Service"
    "BlackBerry Controller"
    "BlackBerry Dispatcher"
    "BlackBerry Mail Store Service"
    "BlackBerry MDS Connection Service"
    "BlackBerry Policy Service"
    "BlackBerry Router"
    "BlackBerry Synchronization Service"
    The server running the BlackBerry Administration Service:
    "BlackBerry Administration Service - Application Server"
    "BlackBerry Administration Service - Native Code Container"
    The server running BlackBerry Monitoring Service:
    "BlackBerry Monitoring Console"
    "BlackBerry Monitoring Service - Application Core"
    "BlackBerry Monitoring Service - Application Core"
    "BlackBerry Monitoring Service - Data Collection Subsystem"

    Regards,
    Alex
    Thanks for the reply Alex. Anyway, to my other question initially, do you happen to know how we can be sure that BES is communicating with Exchange? Like maybe an alert, instead of waiting until someone makes a complaint that they cannot receive any emails

  6. #6
    Alex.C's Avatar
    Alex.C is offline Member
    BlackBerry Device: Bold 9700
     
    Device Firmware: 6.0.0.668
     
    Email Configuration: BlackBerry Enterprise Server (BES)
     
    Mobile Carrier & location: Vodafone (A1 mobilkom) - Austria
     
    Join Date
    May 2010
    Location
    near Vienna / Austria / Europe
    Posts
    78
    Ooops, sorry.. Where did I leave my brain!?

    I thought I read such information in a log, but sadly couldn't find that.
    Only log I know where you definately see, if an error occurs during connecting to a mailbox, is the MAGT log. But then you already had to activate a user. At least add him/her to the BES.
    E.g. you will see a MAPIMailbox:OpenMessageStore error, if the besadmin is missing permissions.

    I hope that helps!
    /Alex

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