Which BES services should be running?

[frz1676]

Hi,

What are the services in BES that should be running? I noticed that some services are stopped or listed for manual start.

On a different note, is there a way that we can be sure that BES is communicating with Exchange? Like maybe an alert, instead of waiting until someone makes a complaint that they cannot receive any emails.

Thanks.

[Alex.C]

Hi frz1676,
Could you please provide the BES version you are running?
Thanks!
Alex

[frz1676]

Hi frz1676,
Could you please provide the BES version you are running?
Thanks!
Alex

Hi Alex,

It's version 4.1.7. By the way, is there any vast difference if it were to be version 5.0.x? Thanks.

[Alex.C]

Hi,
In 4.1.7 the following services should be set to "Automatic" and running:
"BlackBerry Alert"
"BlackBerry Attachment Service"
"BlackBerry Controller"
"BlackBerry Dispatcher"
"BlackBerry MDS Connection Service"
"BlackBerry Policy Service"
"BlackBerry Router"
"BlackBerry Synchronization Service"

Yes, the services differ in 5.0.
These shoulbe be running in 5.0:
"BlackBerry Alert"
"BlackBerry Attachment Service"
"BlackBerry Controller"
"BlackBerry Dispatcher"
"BlackBerry Mail Store Service"
"BlackBerry MDS Connection Service"
"BlackBerry Policy Service"
"BlackBerry Router"
"BlackBerry Synchronization Service"
The server running the BlackBerry Administration Service:
"BlackBerry Administration Service - Application Server"
"BlackBerry Administration Service - Native Code Container"
The server running BlackBerry Monitoring Service:
"BlackBerry Monitoring Console"
"BlackBerry Monitoring Service - Application Core"
"BlackBerry Monitoring Service - Application Core"
"BlackBerry Monitoring Service - Data Collection Subsystem"

Regards,
Alex

[frz1676]

Hi,
In 4.1.7 the following services should be set to "Automatic" and running:
"BlackBerry Alert"
"BlackBerry Attachment Service"
"BlackBerry Controller"
"BlackBerry Dispatcher"
"BlackBerry MDS Connection Service"
"BlackBerry Policy Service"
"BlackBerry Router"
"BlackBerry Synchronization Service"

Yes, the services differ in 5.0.
These shoulbe be running in 5.0:
"BlackBerry Alert"
"BlackBerry Attachment Service"
"BlackBerry Controller"
"BlackBerry Dispatcher"
"BlackBerry Mail Store Service"
"BlackBerry MDS Connection Service"
"BlackBerry Policy Service"
"BlackBerry Router"
"BlackBerry Synchronization Service"
The server running the BlackBerry Administration Service:
"BlackBerry Administration Service - Application Server"
"BlackBerry Administration Service - Native Code Container"
The server running BlackBerry Monitoring Service:
"BlackBerry Monitoring Console"
"BlackBerry Monitoring Service - Application Core"
"BlackBerry Monitoring Service - Application Core"
"BlackBerry Monitoring Service - Data Collection Subsystem"

Regards,
Alex

Thanks for the reply Alex. Anyway, to my other question initially, do you happen to know how we can be sure that BES is communicating with Exchange? Like maybe an alert, instead of waiting until someone makes a complaint that they cannot receive any emails

[Alex.C]

Ooops, sorry.. Where did I leave my brain!?

I thought I read such information in a log, but sadly couldn't find that.
Only log I know where you definately see, if an error occurs during connecting to a mailbox, is the MAGT log. But then you already had to activate a user. At least add him/her to the BES.
E.g. you will see a MAPIMailbox:OpenMessageStore error, if the besadmin is missing permissions.

I hope that helps!
/Alex