Calendar sync issue

[danlib]

Hi This is my first post So excuse me if it is incorrect.
We run a BES server in the office and we have 6 BB devices. When we create an appointment on the BB it wirelessly syncs without any issue.
When we create an appointment in Outlook it doesn't sync to the device.
All other functions sync wirelessly without any issue.

If some could assist it would be appreciated.

Regards

Dan

[diablo106]

you can try this

KB10684-Calendar changes in Outlook do not synchronize to the BlackBerry smartphone

[GaryCutri]

Hi,

Let us know if the KB article above doesn't help resolve your issue.

Thanks,

Gary

[danlib]

Hi,

Let us know if the KB article above doesn't help resolve your issue.

Thanks,

Gary

Thank you for the KB article I have followed the article however it only partially resolved the problem, momentarily. When I turned the wireless sync one appointment synchronised and then the same problem. I created another appointment in Outlook that was not synchronising. I then deselected the wireless sync, saved and closed, selected the wireless sync and it worked again for only one appointment.

Any further suggestions would be appreciated.

REgards Dan

[GaryCutri]

Thank you for the KB article I have followed the article however it only partially resolved the problem, momentarily. When I turned the wireless sync one appointment synchronised and then the same problem. I created another appointment in Outlook that was not synchronising. I then deselected the wireless sync, saved and closed, selected the wireless sync and it worked again for only one appointment.

Any further suggestions would be appreciated.

REgards Dan

OK, thanks for the update. Assuming the Outlook has the latest version of the calendar we can perform a forced wipe and reload for the device calendar (this deletes all calendar data from the device). To do this go into the device Calendar > press menu > select Options > Ignore what is on the screen and type RSET (nothing appears as you type) > Once you type RSET a prompt will appear > Select Yes to erase and reload your calendar.

[danlib]

Thank you for the follow up, I followed the instructions and all the appointments restored however new appointments that I created did not transferred to the BB.
Any other suggestions?
Regards

[GaryCutri]

Thank you for the follow up, I followed the instructions and all the appointments restored however new appointments that I created did not transferred to the BB.
Any other suggestions?
Regards

Do you have access to Outlook Web Access? If you do logon and create a calendar appointment as it is common these issues are caused by a corruption on the Outlook Cached Files.

[danlib]

Same issue...did not transfer appointment to BB.

[GaryCutri]

Same issue...did not transfer appointment to BB.

Can you please confirm if this issue is affecting all users or a single user?

[danlib]

Hi Gary,

It is affecting all (6) users.