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  1. #1
    BESadmin's Avatar
    BESadmin is offline Administrator
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    Help Desk Trouble Shooting Tip

    Hi Members,

    I just wanted to share with everyone a quick tip to help troubleshoot BlackBerry email issues. When an end user calls saying they aren’t receiving emails you can send them a test email with <confirm> at the beginning of the subject line (as seen below). When the Blackberry device receives a message with this in the beginning of the subject field, it knows to send an automatic reply to the sender with a confirmation that it has received the message.

    Test Email with confirm requested



    Reply Message received from the device

    Your message:

    TO: anyone@ blackberryuser.com.au

    SENT: Fri Oct 27 13:32:22 2006

    AUS Eastern Standard Time

    SUBJECT: <confirm> Test Email



    has been delivered to the recipient's BlackBerry Handheld.

  2. #2
    dbguy's Avatar
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    That works well. thank you.

  3. #3
    joe90 is offline Junior Member
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    <confirm>

    do you know any more commends?

  4. #4
    GaryCutri's Avatar
    GaryCutri is offline Moderator
    BlackBerry Device: z10
     
    Device Firmware: 10.1.0.264
     
    Email Configuration: BlackBerry 10 - Standard Data Plan
     
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    Quote Originally Posted by joe90 View Post
    do you know any more commends?

    You can try <$confirm,removeondelivery> in the subject line as this will delete the test email for the mail server after it emails you a receipt confirmation (it will still remain on the device).

  5. #5
    GaryCutri's Avatar
    GaryCutri is offline Moderator
    BlackBerry Device: z10
     
    Device Firmware: 10.1.0.264
     
    Email Configuration: BlackBerry 10 - Standard Data Plan
     
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    Also you can try the Smart System Codes to quickly retrieve info from the end users or device:

    Smart System Codes

  6. #6
    fritzfs is offline Junior Member
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    Hello,
    is there any way to auto delete email on device also?
    I see that <$confirm,removeondelivery> Subject doesnt help :-(

    Thx.

  7. #7
    GaryCutri's Avatar
    GaryCutri is offline Moderator
    BlackBerry Device: z10
     
    Device Firmware: 10.1.0.264
     
    Email Configuration: BlackBerry 10 - Standard Data Plan
     
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    Quote Originally Posted by fritzfs View Post
    Hello,
    is there any way to auto delete email on device also?
    I see that <$confirm,removeondelivery> Subject doesnt help :-(

    Thx.
    <$confirm,removeondelivery> was designed to only remove the message from that mail server, currently there is no way to also remove the message from the device. I will make some enquires but it may be difficult obtaining this type of information from RIM.

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