Workflow: Activate a BlackBerry device wirelessly

[BESadmin]

Workflow: Activate a BlackBerry device wirelessly

1. The user receives or purchases a new BlackBerry device.

- The user receives or purchases a new BlackBerry device and contacts the IT department to activate it.

2. The administrator creates a password.

- The administrator uses the BlackBerry Manager to create a temporary wireless enterprise activation password for the user account and communicates that password to the user. The password applies to the user account only. The password is no longer valid if any of the following events occur:

• the BlackBerry Enterprise Server successfully activates a BlackBerry device on the account using the password
• five consecutive unsuccessful activation attempts are made on the account
• user fails to activate a BlackBerry device within the expiry window

3. The user initiates a wireless enterprise activation.

- The user opens the enterprise activation application on the BlackBerry device and types the appropriate corporate email address and wireless enterprise activation password.

4. The BlackBerry device sends an activation request.

- The BlackBerry device sends an activation request message to the corporate email account. The message contains information about the BlackBerry device, such as routing information and the BlackBerry device activation public keys.

See the BlackBerry Wireless Enterprise Activation Technical White Paper for more information about public key encryption.

5. The BlackBerry Enterprise Server sends an activation response.

- The BlackBerry Enterprise Server sends the BlackBerry device an activation response that contains routing information about the BlackBerry Enterprise Server and the public keys for the BlackBerry Enterprise Server.

6. The BlackBerry Enterprise Server and BlackBerry device establish and confirm encryption keys.

- The BlackBerry Enterprise Server and the BlackBerry device establish a master encryption key. The BlackBerry Enterprise Server and the BlackBerry device confirm their knowledge of the master key to one another. If key confirmation succeeds, the activation proceeds and further communication is encrypted.

7. The BlackBerry Enterprise Server sends the IT policy.

- The BlackBerry Enterprise Server sends the IT policy. If the BlackBerry device cannot accept the IT policy, as a security measure, the activation does not complete.

8. The BlackBerry Enterprise Server sends service books.

- The BlackBerry Enterprise Server sends the appropriate service books (for example, messaging service book, wireless calendar service book, browser service book, and other service books) to the BlackBerry device. The user can now send messages from and receive messages on the BlackBerry device.

9. The BlackBerry Enterprise Server sends data.

- If the user is configured for wireless PIM synchronization and wireless backup and wireless calendar synchronization is enabled, the BlackBerry Enterprise Server sends data to the BlackBerry device, including the following information:

• calendar entries
• address book entries
• tasks
• memos
• messages
• existing BlackBerry device options (if applicable) that were backed up using automatic wireless backup

If the user is at the desktop computer, you can use the device manager to load the data using a connection to the BlackBerry Router. This option enables you to avoid sending large quantities of data over the wireless network. You can also enforce this option through an IT policy rule.