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Old 16-10-2008, 10:14 AM
Junior Member
Join Date: Oct 2008
Posts: 3
Multiple Entries In BES Logs
hi,

i am getting multiple entries in my bes logs of the following and was wondering if anyone knows what could be going on. sorry for the massive post but it thought i'd post exactly what is in our bes log. this is happening to multiple users 24 hours a day.

[40702] (10/16 01:25:29.345):{0x90C} {user@domain.com} Starting message rescan
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40175] (10/16 01:25:29.407):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in Inbox
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.501):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40677] (10/16 01:25:29.516):{0x90C} {user@domain.com} MAPIMailbox::GetNewMessages found message in SentItems
[40703] (10/16 01:25:30.298):{0x90C} {user@domain.com} Message rescan completed

thanks,

dave
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  #2 (permalink)  
Old 16-10-2008, 10:51 PM
GaryCutri's Avatar
Moderator
BlackBerry Device: Bold 9700
 
Device Firmware: 5.0.0.371
 
Email Configuration: BlackBerry Enterprise Server (BES)
 
Mobile Carrier & location: Telstra - Australia
 
Join Date: Sep 2006
Location: Melbourne
Posts: 9,202
Images: 221
Hi,

Can you confirm if these users in question are having any issues with their device? Also can you please go to Options > Advanced Options > Enterprise Activation and confirm what date is listed as the activation date? (I need to confirm if it is automatically reactivating/slow syncing by its self). The only other thing I need to know is if these users do actually send and receive a large number of emails which could cause this log to occur.

Thanks,

Gary
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  #3 (permalink)  
Old 22-10-2008, 12:54 PM
Junior Member
Join Date: Oct 2008
Posts: 3
hi gary,

i have confirmed that the devices are not re-activating themselves. it's happening to more users now. but the inital people in the logs aren't appearing to have the issue anymore. strange... it does not seem to be affecting perfomrance but it does not look like normal behaviour.
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  #4 (permalink)  
Old 22-10-2008, 11:40 PM
GaryCutri's Avatar
Moderator
BlackBerry Device: Bold 9700
 
Device Firmware: 5.0.0.371
 
Email Configuration: BlackBerry Enterprise Server (BES)
 
Mobile Carrier & location: Telstra - Australia
 
Join Date: Sep 2006
Location: Melbourne
Posts: 9,202
Images: 221
Quote:
Originally Posted by SFDave View Post
hi gary,

i have confirmed that the devices are not re-activating themselves. it's happening to more users now. but the inital people in the logs aren't appearing to have the issue anymore. strange... it does not seem to be affecting perfomrance but it does not look like normal behaviour.
It appears you BES is performing a mailbox rescan which normally occurs after a update of the BES is moved to a new server. Post back it this keeps happening but ensure you confirm if these device have been turned off for a period and then back on again. The best way to check this is to sort users by Last Contact Time and note the users that have been off for a number of days, then compare these results to the logs if the user switches their device on again.
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