BlackBerry Administration Service - Page cannot be found

[BESadmin]

BlackBerry Administration Service - Application Server service does not stay running or 'Page cannot be found' is presented when contacting the BlackBerry Administration Service web console

Doc ID : KB18185
Last Modified : 05-08-2009
Document Type : Support

Environment

• BlackBerry® Enterprise Server version 5.0
• BlackBerry Administration Service

Overview

This knowledge base article contains an overview of several causes that prevent the BlackBerry Administration Service - Application Server service from running correctly. When you try to access the BlackBerry Administration Service web console, you may receive the following error:

Page could not be found.

Issue 1

If you are experiencing this issue, the following log lines appear in the BBAS-AS log file:

<snip>
java.net.BindException: Address already in use: JVM_Bind:443
...
LifecycleException: Protocol handler initialization failed: java.net.BindException: Address already in use: JVM_Bind:443
</snip>

To resolve this issue, see KB18175 - BlackBerry Administration Service user interface is not accessible due to a port conflict with other software.

Issue 2

If you are experiencing this issue, the following log line appears in the BBAS-AS log file:

<snip>
java.io.FileNotFoundException: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\bin\web.keystore (The system cannot find the file specified)
</snip>

To resolve this issue, see KB18173 - BlackBerry Administration Service user interface is not accessible if 8.3 file naming has been disabled with Windows® before the BlackBerry Administration Service and BlackBerry Monitoring Service are installed.

Issue 3

If you are experiencing this issue, the BAS-AS log shows a log line similar to the following:

<snip>
org.jboss.resource.JBossResourceException: Could not create connection; - nested throwable: (com.microsoft.sqlserver.jdbc.SQLServerException: The server blackberry is not configured to listen with TCP/IP.)
</snip>

To resolve this issue, see KB18174 - BlackBerry Administration Service user interface is not accessible due to TCP/IP and Named Pipes protocols not being enabled on the Microsoft® SQL Server®.

Issue 4

If you are experiencing this issue the following log lines will appear in the BBAS-AS log file:

<snip>
[WARN] ... Could not create connection; - nested throwable: (com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host has failed. java.net.ConnectException: Connection refused: connect)
at org.jboss.resource.adapter.jdbc.local.LocalManaged ConnectionFactory.createManagedConnection(LocalManagedConnectionFactory.java:179)
at org.jboss.resource.connectionmanager.InternalManag edConnectionPool.createConnectionEventListener(InternalManagedConnectionPool.java:577)
</snip>

To resolve this issue, see KB18176 - BlackBerry Administration Service user interface is not accessible due to mismatched SQL configuration settings.

Issue 5

If you are experiencing this issue the BBAS-AS log displays the following where x is the Internet Protocol Address followed by the port number right before the service starts:

{main} [org.apache.coyote.http11.Http11Protocol] [INFO] Starting Coyote HTTP/1.1 on http-BES.DOMAIN.COM%2Fx.x.x.x-18180
{main} [org.apache.coyote.http11.Http11Protocol] [INFO] Starting Coyote HTTP/1.1 on http-BES.DOMAIN.COM%2Fx.x.x.x-443
{main} [org.jboss.system.server.Server] [INFO] JBoss (MX MicroKernel) [4.3.0.GA (build: SVNTag=JBPAPP_4_3_0_GA date=200801031548)] Started in 5m:33s:801ms

To resolve this issue, see KB18190 - Page Not Found when trying to connect to the BlackBerry Administration Service due to mutliple network interface card usage.

[ben.humphries]

I found that if you disabled the 'java startup' service then the Blackberry administration console displayed again.

i think the key here is dont install java on your bes server.

Cheers

Ben

[GaryCutri]

I found that if you disabled the 'java startup' service then the Blackberry administration console displayed again.

i think the key here is dont install java on your bes server.

Cheers

Ben

A specific version of Java is required for the BlackBerry Server to operate correctly but you should never manually upgrade your java installation. When service packs for BES are released it will automatically update the java installation to the required version.

[@paris]

Hi,

the BAS console failed to open after import the CA for the BAS with error:

(09/29 10:58:03:931):{main} [com.rim.bes.bas.BASApplicationDeadlockInterceptor] [DEBUG] [BBAS-200] {u=SystemUser, t=3931} invoke could not connect to the NCC in EJB call with no transaction com.rim.bes.basplugin.bas.BASManagerBean.requestCl ientConnectionAuthenticationCredentialsLocal. Pausing before attempting to retry 3 .

What could be the issue?

[GaryCutri]

Hi,

the BAS console failed to open after import the CA for the BAS with error:

(09/29 10:58:03:931):{main} [com.rim.bes.bas.BASApplicationDeadlockInterceptor] [DEBUG] [BBAS-200] {u=SystemUser, t=3931} invoke could not connect to the NCC in EJB call with no transaction com.rim.bes.basplugin.bas.BASManagerBean.requestCl ientConnectionAuthenticationCredentialsLocal. Pausing before attempting to retry 3 .

What could be the issue?

Hi,

To confirm, did you change BAS to use a non-default SSL certificate? If this is the case you can revert back to the default certificate by following the guide below:

How to revert back to default SSL certificate after the non-default SSL certificate has been imported

If you need to change to back to a non-default certificate post back and we can provide the steps.

Thanks,

Gary

[@paris]

I have revert the SSL cert back to the default SSL cert.

May i please have the instruction on how to import a non-default SSL cert to a two-node cluster BES v5.0.2 environment? Thanks

[GaryCutri]

I have revert the SSL cert back to the default SSL cert.

May i please have the instruction on how to import a non-default SSL cert to a two-node cluster BES v5.0.2 environment? Thanks

How to replace a self-signed SSL certificate with a custom certificate after the installation of BlackBerry Administration Service

[@paris]

Thanks!!

Can use same instructions to import a self-signed SSL certificate [use the same keytool.exe but import to Monitoring/bin] for Blackberry Monitoring Service or is there another KB instructions?

ps: the BMS is installed on one of BES server due to limited resources.

[GaryCutri]

Thanks!!

Can use same instructions to import a self-signed SSL certificate [use the same keytool.exe but import to Monitoring/bin] for Blackberry Monitoring Service or is there another KB instructions?

ps: the BMS is installed on one of BES server due to limited resources.

BAS and BMS use the same site (just a different port) so I assume the certificate will automatically applied to both services as they are on the same server. If this isn't the case you can follow the guide below:

Import a new SSL certificate for the BlackBerry Monitoring Service

[@paris]

Hi,

I have succesfully import non-default the SSL certificate for BAS. However, the non-default SSL certifcate will reverted back to the default SSL certificate after 24 hours. What could be the reason / what settings have we missed? We have tried this twice.