Very confused! New Blackberry owner. Help!

[Bedgee]

Gary,

Thanks so much for quick reply! I am pulling my hair out here.

With the previous blackberry; they pulled my services on and off the network, reset it, and sent it off to the network guys to try and fix. No luck!

I keep wondering if I should request a new sim card? Do the SIM cards need to have something special on them?? lol

Ta.

[CybaCowboy]

Wirelessly posted (RIM BlackBerry Curve 8300: BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/122)

No mate, they use a regular old SIM and in the case of Vodafone, all their SIMs are the same...

Your best bet though, is to call technical support from a DIFFERENT PHONE - this way, they can setup and troubleshoot your device whilst you're on the phone to them.

Vodafone's technical support is reasonably good and a quick call to them will have you up-and-running in no time!

[uhoo]

I have got the exact same problem! I signed up at an Allphones store and it was the very first Blackberry plan they'd ever done, so I think they might have given me a normal data plan instead. Strange thing is that it's not showing up online, in my account, so I think they might have forgotten to add it altogether. Have submitted a ticket to Vodafone, let us know how yours works out too.

[Bedgee]

Hi!

I am all up and running now, I have been for a while.

Although I did end up getting a new curve, and even that didn't immedatley solve the problem. Basically one morning I woke up and I was connected. We never figured out what the problem was.

Good luck with it.

[uhoo]

Thanks, got it sorted with Vodafone. They hadn't associated the Blackberry plan with my account, all's well now

[CybaCowboy]

Wirelessly posted (RIM BlackBerry Curve 8300: BlackBerry8800/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/122)

Originally Posted by uhoo

I have got the exact same problem! I signed up at an Allphones store and it was the very first Blackberry plan they'd ever done, so I think they might have given me a normal data plan instead. Strange thing is that it's not showing up online, in my account, so I think they might have forgotten to add it altogether. Have submitted a ticket to Vodafone, let us know how yours works out too.

I used to manage an Allphones store and I have worked in the industry for nearly ten years...

Sad to say though, that when it comes to anything BlackBerry, most stores are severely under-trained, and this is not just limited to Allphones stores - I've worked at most of the other "major" stores and in almost every case, the staff know little or nothing about BlackBerrys!

In some cases, multiple staff in the SAME chain/franchise or even STORE have different opinions about how the service works and/or is priced (one particular network-owned chain springs to mind, but I won't single-out the old PMG... LOL)!



~ Posted wirelessly from my BlackBerry 8800 (http://wap.blackberryforums.com.au) ~