BES Logs

[besadmin44]

Hi
I am looking for all info possible on BES Logs, what I should look for, what they are good for and how to use them.
Also, daily best practices for BES running Domino.
thanks

[GaryCutri]

Hi,

Could you please let us know the exact version of BlackBerry Enterprise Server that you are running (e.g. 4.1.4.26), and what version of Domino are you running?

As a starting point I would highly recommend watching the "Advanced Debug Log Analysis" webcast which I have provided a link for below:

Overview

Understanding debug log files of the various components in the BlackBerry® Enterprise Server™ allows administrators to quickly determine issues with their BlackBerry Infrastructure. This webcast will overview the anatomy of a debug log file in BlackBerry Enterprise Server v4.0/v4.1and hone in on specifics. An explanation of the communications and interaction between the server components will also be discussed in relation to the log files.

Advanced Debug Log Analysis Webcast

Thanks,

Gary

[BESadmin]

Abbreviations for BlackBerry Enterprise Server debug logs

BlackBerry Enterprsie Server 4.0 to 4.1 (Last Updated 13/12/2007)

ACNV = BlackBerry Attachment Conversion
ALRT = BlackBerry Alert
ASRV = BlackBerry Attachment Service
BBUA = BlackBerry User Admin Service
CBCK = Backup Connector
CEXC = Exchange Connector
CMNG = Management Connector
CNTS = Notes Connector
CONN = BlackBerry Synchronization Connector
CTRL = BlackBerry Controller
DISP = BlackBerry Dispatcher
HHCG = BlackBerry Configuration Tool
MAGT = BlackBerry Messaging Agent
MDAT = BlackBerry Mobile Data Service
MDBC = BlackBerry Database Consistency Service
MNGR = BlackBerry Manager
POLC = BlackBerry Policy Service
ROUT = BlackBerry Router
SYNC = BlackBerry Synchronization Service


Log file names are generated in the following format:

<Server-Name_Abbreviation_Agent-Number_Date_Log-Iteration>.txt

where

• Server-Name is the name of the BlackBerry Enterprise Server
• Abbreviation is the abbreviation for the log name (from the table above)
• Agent-Number identifies the log created for each agent (01 - 05)
• Date is the date the log is created
• Log-Iteration is a number assigned to a log each time the BlackBerry Enterprise Server is started. When the BlackBerry Enterprise Server is restarted, a new log is created, and the Log-Iteration number increases (for example, 0001, 0002, and 0003).

For example, a third log file for the BlackBerry Messaging Agent #2 is created on January 5, 2006, after the BlackBerry Enterprise Server named BES01 is restarted twice. The log file name is BES01_MAGT_02_20060105_0003.txt.

OR

A BlackBerry Policy Service log file is created on December 31, 2005 for a BlackBerry Enterprise Server named RIMBES that has not been restarted. The log file name is RIMBES_POLC_01_20051231_0001.txt.

[lamlamz]

Originally Posted by besadmin44

Hi
I am looking for all info possible on BES Logs, what I should look for, what they are good for and how to use them.
Also, daily best practices for BES running Domino.
thanks

Check this out:
BlackBerry Enterprise Server Log, BB device and Outlook Communication | Début