Support information for RIM's Blackberry Server (BES) for Notes/Domino 8

[BESadmin]

Support information for RIM's Blackberry Server (BES) for Notes/Domino 8
IBM United States

Question

IBM and RIM have conducted joint product testing over the past few months with Lotus® Notes® and Domino® 8 and BlackBerry® Enterprise Server. We would like to inform our mutual customers about our findings, and also about Blackberry Enterprise support for Notes/Domino 8 and 8.0.1. The IBM and RIM teams have been working closely together to ensure that our customers receive a timely delivery of supported products.

Answer


A few statements:

• Blackberry Enterprise Server 4.1.5 supports Notes and Domino 8 and 8.0.1. See http://na.blackberry.com/eng/services/server/domino/dominosupport.jsp for more detail.
• For Wired Synchronization, Blackberry Desktop Manager 4.3.0 or higher will be required for Notes 8 support.
• RIM's next major release of the BlackBerry Enterprise Server, code-named “Argon,” will also officially support Notes/Domino 8.0
• Notes/Domino 8.0, or any 8.0 templates, will not be supported in any BlackBerry Enterprise Server version prior to 4.1.5. Also, Notes and Domino 8.0 will not be supported in any BlackBerry Enterprise Server 4.0.x version.

Known issues to be aware of

1. Process cancelled meetings automatically
When the new "Process cancelled meetings automatically" featured is used with the "Remove from calendar" option selected, cancel and uninvite notices are not delivered correctly to the device for recurrent appointments. Users will receive an empty email on the device when a meeting is cancelled and may experience out-of-sync repeating meetings.
- A fix is planned for BES 4.1.7 (SDR 136327).

Workaround: Disable the "Process cancelled meetings automatically" feature by doing any of the following:

a. Notes User: From your Notes client, go to your Inbox and from the action bar select More > Preferences > Calendar > Display > Views. Then un-check the setting 'Process cancelled meetings automatically'.

b. Domino Administrator: Create/set a Mail Setting Policy (Calendar > Basics) to disable the setting 'Process cancelled meetings automatically'.

c. Domino Administrator: On the BlackBerry user’s mail server, disable ghosted entries by setting the following notes.ini variable:

CSDisableCancellationAutoprocessing=1

This variable will disable the auto processing of cancellation notices for all users on the server

2. Out of Office (OoO)
The new Domino 8 Out-of-Office service does not synchronize properly to or from the Blackberry device.
- RIM SDR 136345

Workaround: Use the Out-of-Office agent (available in previous versions of Domino, as well as Domino 8.x), as opposed to the new Out-of-Office service, by doing the following (as Administrator):

a. In the Domino Directory open the Server Configuration document of the Domino 8 mail server, and go to Router/SMTP > Advanced > Controls.
b. Change the Out of Office service type to Agent.

Please see the topic, Designating the Out of Office service type in the Domino 8 Administrator help for more information.