Cannot add user with BESUserAdminClient in Domino Environment

[BBamateurUser]

Hi Folks,
Need your help
I m unable to add user using BESUserAdminClient in a domino environment.
I can add a user using the Blackberry Manager console (A user created in Domino Admin) but when executing the command I get "error code -21: User doesnt exists".After a few attempts the BESUserAdminService and lotus domino server stops. Here are the logs that i get it in **_BBUA_*.txt file.

[30000] (06/16 11:41:25.782):{0x1EAC} Host (itc-bes-3) passed authentication.
[30000] (06/16 11:41:25.782):{0x1EAC} OnLoginClientWinAuth: Client [DOMAINNAME\Administrator] connecting to service.
[40000] (06/16 11:41:25.782):{0x1EAC} OnLoginClientWinAuth: Client role is [rim_db_admin_security]. Client is same user as service.
[40000] (06/16 11:41:25.798):{0x1EAC} ValidateAction: Permission level for operation [BBUAAppResources.domain.user.add] is [4]
[40000] (06/16 11:41:25.813):{0x1EAC} InitSubmitMessage...
[30000] (06/16 11:41:25.813):{0x1EAC} NotesSession::RestoreParamsToNotesIni: Restoring KeyFilename to notes.ini
[30000] (06/16 11:41:25.813):{0x1EAC} NotesSession::RestoreParamsToNotesIni: Restoring ServerKeyFilename to notes.ini
[10000] (06/16 11:41:25.813):{0x1EAC} NotesSession::InitIDFile: SECKFMSwitchToIDFile() failed, error = 6402
[40000] (06/16 11:41:25.813):{0x1EAC} InitSubmitMessage: bRet = :0:
[40000] (06/16 11:41:25.813):{0x1EAC} ...InitSubmitMessage
[40000] (06/16 11:41:25.813):{0x1EAC} GetUserAddressInfo: Could not get address info for user [CN=Sadiq Syed/O=DOMAINNAME@DOMAINNAME] (Server [CN=itc-bes-3/O=DOMAINNAME]).
[40000] (06/16 11:41:25.813):{0x1EAC} OnAddUser: Could not find user [CN=Sadiq Syed/O=DOMAINNAME@DOMAINNAME].

any inputs on what could be the problem ?

[GaryCutri]

I would take the assumption that the syntax of the BESUserAdminClient command is incorrect. To confirm I have posted the switches and example below. To confirm all the settings and installation requirements I will need to know what the exact version of BES and Domino you are running. Also if you could post back the exact command that you are running to add users it will help us resolve your issue.

1.At the command prompt, switch to the folder in which the BESUserAdminClient.exe file resides.

2.Type BESUserAdminClient -add -g with the following options:

-p <client_password>
-u <user_name>
-b <BlackBerry_Enterprise_Server_service_name>
-group <group_name>
-sqluser <SQL_username> (if you are using SQL authentication)
-sqlpass <SQL_password> (if you are using SQL authentication)
-n <network_address of the BESUserAdminService> (if the BESUserAdminService and BESUserAdminClient are not running on the same computer)

Domino Example:

BESUserAdminClient -add -p password1 -u “CN=Gary Cutri/O=Test” -b server01 -pin xxxxxxx -it_policy “Default”