BlackBerry Support Forum - Powered by vBulletin
Results 1 to 10 of 10
  1. #1
    Poonani is offline Member
    BlackBerry Device: Bold 9700
     
    Device Firmware: 5.0.0.344
     
    Email Configuration: Both BIS and BES
     
    Mobile Carrier & location: Optus
     
    Join Date
    Feb 2009
    Posts
    57

    Question Web Desktop Manager

    I have just set up "Web Desktop Manager" on our BES but can not get it to work, and information on setup is few and far between.

    I have run through the setup and put in our database details, and for SSL used our admin password, for the domain name I am a little confused.

    We have the following setup..
    Notes01 - Main Domino server.
    Notes03 - BES Domino
    Notes02 - Trial Domino (Traveler)

    I am unsure what server I am meant to point to in "C:\Program Files\Research In Motion\BlackBerry Administration Service\server\default\conf\bas-config.properties". Can i just put in the IP address of the server?

    Also when I setup the "Internet Password" do I do in the person document on the Notes01 or Notes03 server. For that matter I am guessing that the "Internet ID" is just the full user name (John Doe).

    Would be so much easier if it tied in to active directory somehow..

    Can anyone help with my questions above, I am unsure what other details you would need but can provide anything if requested.



    Update:

    I have run "Load DIIOP" on both Notes01 and Notes03, and I have also changed my internet password across all servers. now when I try to log in it appears to take a long time before it gets to the same point as before.

    I also noticed that in the PDF under "Publish the BlackBerry Web Desktop Manager client file in a Microsoft Windows GPO"

    It has the following

    1. Navigate to <drive>:\Program Files\Research In Motion\BlackBerry Administration Service\JBoss\ejb\server\default
    \tmp\deploy\tmp<number>basClientWebDesktop-exp.war.
    2. Copy RIMWebComponents.msi from RIMWebComponents.cab to a shared network folder.

    how ever if I go to this folder there is the CAB file but no MSI file.

    I am unsure if this is why the installation is not kicking off, although I would expect an error and not, just not being able to log in
    Last edited by Poonani; 13-10-2009 at 03:25 PM.

  2. #2
    GaryCutri's Avatar
    GaryCutri is offline Moderator
    BlackBerry Device: z10
     
    Device Firmware: 10.1.0.264
     
    Email Configuration: BlackBerry 10 - Standard Data Plan
     
    Mobile Carrier & location: Telstra - Australia
     
    Join Date
    Sep 2006
    Location
    Melbourne
    Posts
    18,193
    Images
    377
    Blog Entries
    68
    Hi,

    What is the exact version of BES are you running (e.g. 4.1.6.9)? Where did you install WDM? What version of WDM did you install?

    Thanks,

    Gary

  3. #3
    Poonani is offline Member
    BlackBerry Device: Bold 9700
     
    Device Firmware: 5.0.0.344
     
    Email Configuration: Both BIS and BES
     
    Mobile Carrier & location: Optus
     
    Join Date
    Feb 2009
    Posts
    57
    Quote Originally Posted by GaryCutri View Post
    Hi,

    What is the exact version of BES are you running (e.g. 4.1.6.9)? Where did you install WDM? What version of WDM did you install?

    Thanks,

    Gary
    Thanks for your help.


    BES version 4.1.6.13
    Domino version 7.0.3

    WDM was installed to the default location in "C:\Program Files\Research In Motion\BlackBerry Administration Service"

    WDM version is 1.0.1 - I think this is right due to file being called "bas_1.0.1_b001.exe" But I downloaded the file over a month ago from RIM.

    What may have happened is I may not have had the right server name when I did setup so I manually changed it in "bas-config.properties"

    I have not modified anything else apart from that line.

  4. #4
    GaryCutri's Avatar
    GaryCutri is offline Moderator
    BlackBerry Device: z10
     
    Device Firmware: 10.1.0.264
     
    Email Configuration: BlackBerry 10 - Standard Data Plan
     
    Mobile Carrier & location: Telstra - Australia
     
    Join Date
    Sep 2006
    Location
    Melbourne
    Posts
    18,193
    Images
    377
    Blog Entries
    68
    The Internet ID or Password is not correct. Please re-enter

    Doc ID: KB15983
    Modified Date: 08-10-2009
    Document Type: Support

    Products


    • BlackBerry® Web Desktop Manager

    Environment

    • BlackBerry® Enterprise Server for IBM® Lotus® Domino®
    • BlackBerry® Web Desktop Manager

    Overview

    The login screen for BlackBerry Web Desktop Manager does not load and displays the following error message:

    The Internet ID or Password is not correct. Please re-enter

    Cause

    The cause of this error might be one of the following:

    1. The BlackBerry smartphone user was not added to the BlackBerry Enterprise Server.
    2. The Domino Internet Inter-object request broker Protocol (DIIOP) task is not loading.
    3. The Hypertext Transfer Protocol (HTTP) task is not loading.
    4. The emailDomino_serverURL is specified incorrectly in the bas-config.properties file.

    Resolution

    To resolve this issue, complete the following steps:

    1. Confirm that the BlackBerry smartphone user is listed on the BlackBerry Enterprise Server.
    2. Issue the command show tasks from the IBM® Lotus® Domino® console.
    3. Confirm that there are 3 entries for DIIOP Server.
    4. Confirm that there is an entry for HTTP Server.
    5. If these tasks are not present, complete the following steps:
      1. Run the load DIIOP command in the IBM Lotus Domino console.
      2. Run the load HTTP command in the IBM Lotus Domino console.

    6. The bas-config.properties file is located in C:\Program Files\Research In Motion\BlackBerry Administration Service\Server\default\conf\ The entry should have following format: emailDomino_serverUrl=<FQDN of server>. Note: There should not be a http:// or https:// before the domain name.

  5. #5
    Poonani is offline Member
    BlackBerry Device: Bold 9700
     
    Device Firmware: 5.0.0.344
     
    Email Configuration: Both BIS and BES
     
    Mobile Carrier & location: Optus
     
    Join Date
    Feb 2009
    Posts
    57
    I found that already and i can follow the steps but diiop will not be running the next time I look.
    I am not sure if it should be running on the bes or the main domino server

  6. #6
    Poonani is offline Member
    BlackBerry Device: Bold 9700
     
    Device Firmware: 5.0.0.344
     
    Email Configuration: Both BIS and BES
     
    Mobile Carrier & location: Optus
     
    Join Date
    Feb 2009
    Posts
    57
    Appears that ther was a issue with HTTPS, I am going to try to resolve that hopefully that was all thats holding me back.

  7. #7
    GaryCutri's Avatar
    GaryCutri is offline Moderator
    BlackBerry Device: z10
     
    Device Firmware: 10.1.0.264
     
    Email Configuration: BlackBerry 10 - Standard Data Plan
     
    Mobile Carrier & location: Telstra - Australia
     
    Join Date
    Sep 2006
    Location
    Melbourne
    Posts
    18,193
    Images
    377
    Blog Entries
    68
    Quote Originally Posted by Poonani View Post
    Appears that ther was a issue with HTTPS, I am going to try to resolve that hopefully that was all thats holding me back.
    Did you modify your notes.ini file to include "diiop,http" at the end of "ServerTasks="

  8. #8
    Poonani is offline Member
    BlackBerry Device: Bold 9700
     
    Device Firmware: 5.0.0.344
     
    Email Configuration: Both BIS and BES
     
    Mobile Carrier & location: Optus
     
    Join Date
    Feb 2009
    Posts
    57
    Yes those settings were already there.
    We are going to get someone in to fix the SSL looks like the cirt is either not registered correct or just wrong..

  9. #9
    Poonani is offline Member
    BlackBerry Device: Bold 9700
     
    Device Firmware: 5.0.0.344
     
    Email Configuration: Both BIS and BES
     
    Mobile Carrier & location: Optus
     
    Join Date
    Feb 2009
    Posts
    57
    Quote Originally Posted by Poonani View Post
    Yes those settings were already there.
    We are going to get someone in to fix the SSL looks like the cirt is either not registered correct or just wrong..
    I have just found that when I installed Web Desktop Manager it creates it's SSL file, however it does not update the server document.

    Does anyone know what needs to go in there?

  10. #10
    GaryCutri's Avatar
    GaryCutri is offline Moderator
    BlackBerry Device: z10
     
    Device Firmware: 10.1.0.264
     
    Email Configuration: BlackBerry 10 - Standard Data Plan
     
    Mobile Carrier & location: Telstra - Australia
     
    Join Date
    Sep 2006
    Location
    Melbourne
    Posts
    18,193
    Images
    377
    Blog Entries
    68
    Quote Originally Posted by Poonani View Post
    I have just found that when I installed Web Desktop Manager it creates it's SSL file, however it does not update the server document.

    Does anyone know what needs to go in there?
    Please refer to KB18152

Similar Threads

  1. BB Desktop Manager
    By t0xicsn0w in forum BlackBerry General Discussion
    Replies: 3
    Last Post: 05-10-2011, 01:42 PM
  2. Desktop manager for mac
    By Philip in forum BlackBerry Legacy Device Discussion
    Replies: 5
    Last Post: 12-11-2009, 03:31 PM
  3. Desktop Manager V5.0 - Media Manager
    By Robert Bell in forum BlackBerry Desktop Manager
    Replies: 3
    Last Post: 24-08-2009, 07:27 PM
  4. Desktop Manager Media Manager Issue
    By ZeppelinFan29 in forum BlackBerry Legacy Device Discussion
    Replies: 3
    Last Post: 29-03-2009, 05:55 PM
  5. Desktop Manager
    By Spiky in forum BlackBerry Pearl Smartphone Discussion
    Replies: 1
    Last Post: 03-08-2007, 01:45 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Search Engine Friendly URLs by vBSEO 3.6.1