Error 302 when logging into IBM Lotus Sametime

[BESadmin]

Error 302 appears when logging into BlackBerry Client for IBM Lotus Sametime

Doc ID : KB04974
Last Modified : 2008-06-17
Document Type : Support


Environment

• BlackBerry® Enterprise Server software version 4.1 for IBM® Lotus® Domino®
• BlackBerry® Client for IBM® Lotus® Sametime®
• BlackBerry smartphone

Problem

When trying to log into BlackBerry Client for IBM Lotus Sametime using the enterprise messenger application on the BlackBerry smartphone, Error 302 is displayed.

You may also see the following error message on the BlackBerry smartphone:

Please contact your administrator to enable this service.

Resolution



Your administrator must complete the following steps:

1. In the stconfig.nsf database, add the Internet Protocol (IP) address of the computer hosting the BlackBerry Enterprise Server to the Trusted IPS field located in the form view of the Community Connectivity document. Note: Use the IBM Lotus Sametime Administration tool to change IBM® Lotus® Domino® messaging and collaboration server administration parameters.
2. In the BlackBerry Server Configuration Panel, click Collaboration Service.
3. Make sure the IBM Lotus Sametime host name is spelled correctly.
4. Make sure the port setting is correct.
5. Save the changes.
6. Restart the IBM Lotus Sametime Server.
7. Restart the BlackBerry Collaboration Service to allow the changes to take effect.

Important: Restarting the BlackBerry Enterprise Server will delay email message delivery to BlackBerry smartphones. For more information, see KB04789.

Additional Information

For more information on configuring the IBM Lotus Sametime server, see KB04928.

[saroj]

Why do we need to add the BES IP as a trusted IP in Sametime?

[GaryCutri]

Originally Posted by saroj

Why do we need to add the BES IP as a trusted IP in Sametime?

You only need to add the BES as a trusted IP if this error appears. In the event you are required to enter this IP it normally indicates BES was installed after Sametime (or it's a second or alternative BES install) and it isn't listed in the CommunityConnectivity document.

[okiedookie]

any idea where can i see the file sametime.log.
tried to serach in BES server can't find it.

[GaryCutri]

Originally Posted by okiedookie

any idea where can i see the file sametime.log.
tried to serach in BES server can't find it.

The BlackBerry Instant Messaging logs can be found in \Program Files\Research In Motion\BlackBerry Enterprise Server\Logs by default. The actual sametime.log is located in the program directory where the Sametime server is installed.