Custom registry entries under HKEY_Local_Machine are not preserved during an upgrade

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Custom registry entries under HKEY_Local_Machine are not preserved during an upgrade

Doc ID : KB04717
Last Modified : 2007-07-09
Document Type : Support


Environment

• BlackBerry® Enterprise Server software version 4.0
• IBM® Lotus® Domino®

Problem


After applying a service pack to BlackBerry Enterprise Server software version 4.0, the custom registry settings are not preserved in the following registry keys:

HKEY_Local_Machine\Software\Research In Motion\BlackBerry Enterprise Server\Agents

HKEY_Local_Machine\Software\Research In Motion\BlackBerry Enterprise Server\Database

The all points bulletin (APB) customization setting MaxSkippedNotificationsPerDay is removed from the Agents registry key, and the custom SQL port settings are reverted to the default value in the Database registry key.

For more information about the setting MaxSkippedNotificationsPerDay, please see KB04291.

Resolution

Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Microsoft® Windows® operating system. Document and back up the registry entries prior to implementing any changes.

Document the custom registry settings prior to applying a service pack. Once the upgrade is complete, re-enter the required information in the registry keys.