Invite Attendees - Can't send

[besadmin44]

hi there
I am trying to fix a problem.

BlackBerry 8310 works fine on SBS 03 - SP2

BES version 4.1.4

When inviting a contact through the invite attendees function on the calendar, the auto-generated email cannot send, its just says "unlisted message error"

Does anyone know how I can fix this?

thanks

[GaryCutri]

Are you using BlackBerry Enterprise Server or BlackBerry Professional? The most likely cause is that the BES is unable to use the CDO.DLL file to perform Calendar functions. What we need to do is ensure the cdo.dll file is registered correctly, to confirm these settings please perform the following tasks:


To check if the CDO.dll file is registered on the BlackBerry Enterprise Server

1. Click Start > Run and type regedit. Click OK.
2. Click on the HKEY_CLASSES_ROOT folder to expand the folder.
3. Verify whether you have the following registry key:

HKEY_CLASSES_ROOT\CLSID\{3FA7DEB3-6438-101B-ACC1-00AA00423326}
If you have this registry key, the CDO.dll file is registered on the BlackBerry Enterprise Server.

To check the location for the registered CDO.dll file

1. Double-click the folder for the registry key.
2. Click the InprocServer32 folder.
3. Check the path beside (Default), as shown below. This is the path of the registered CDO.dll file.

If this file is missing or displayed incorrectly you need to run the following command to register the cdo.dll file:

regsvr32 "c:\Program Files\Exchsrvr\bin\cdo.dll"

Other common causes are:

1. Send As permissions have been revoked. This can be confirmed as user won't be able to send emails from their device.
2. The device may have a corrupt service book. Try resending the service books from the server
3. The meeting request was deleted, and then emptied from the Deleted Items folder.
4. The meeting request was deleted by a delegate.
5. The meeting request was deleted and Microsoft Outlook was closed while the Empty the Deleted Items folder upon exiting option was selected.
6. The user has Outlook configured to deliver emails to an offline PST causing items to be removed from the Exchange server

[besadmin44]

thanks Gary

I checked the cdo file and it all looked good and as for the rest, i have tried it, including wiping the handheld and reactivating.

its BES - SBE 4.1.4.15
i have now changed the IT policy and resent new service books.

thanks
Clark

[GaryCutri]

Originally Posted by besadmin44

thanks Gary

I checked the cdo file and it all looked good and as for the rest, i have tried it, including wiping the handheld and reactivating.

its BES - SBE 4.1.4.15
i have now changed the IT policy and resent new service books.

thanks
Clark

Let me know how you go as we can also review logs files to investigate this further if required.

[besadmin44]

Hi Gary
checked these things, excdo file 6.5.7638.2, but i also can find excdo 6.5.7638.1 and mapi dll 6.5.7638.1

Outlook is not installed. Outlook cdo is 6.5.6980.13

this client has 5 BlackBerry's through optus.

2 x 8300 work perfectly

3 x 8310 have this calendar problem. Sync is ok from Outlook to BB but not BB to outlook. these handsets have latest OS.

the 2 that do work, in AD they are administrators, the other three are domain users. I added all extra permissions to one of the 8310 users and this didnt change anything.

I noticed when I went into BES>Edit Mapi Profile it was set to administrator instead of besadmin, i have obviously changed this over and restarted BES Services.

Client is running SBS 02 SP2 and BES 4.1.4.15 SBE (not pro)

thinking re-install?

[GaryCutri]

Originally Posted by besadmin44

Hi Gary
checked these things, excdo file 6.5.7638.2, but i also can find excdo 6.5.7638.1 and mapi dll 6.5.7638.1

Outlook is not installed. Outlook cdo is 6.5.6980.13

this client has 5 BlackBerry's through optus.

2 x 8300 work perfectly

3 x 8310 have this calendar problem. Sync is ok from Outlook to BB but not BB to outlook. these handsets have latest OS.

the 2 that do work, in AD they are administrators, the other three are domain users. I added all extra permissions to one of the 8310 users and this didnt change anything.

I noticed when I went into BES>Edit Mapi Profile it was set to administrator instead of besadmin, i have obviously changed this over and restarted BES Services.

Client is running SBS 02 SP2 and BES 4.1.4.15 SBE (not pro)

thinking re-install?

When you go the Windows Services on the server what account are the Blackberry services set to run as?

[DICKO]

Did this ever get resolved?....I have ONE user out of 26 reporting the exact problem.

I have tried all of the above fixes.

Is there a log file associated to this stuff that I can check?

Anything?

[DICKO]

Gary....you also mention checking logs.

What logs and where do I find them?

[GaryCutri]

Originally Posted by DICKO

Gary....you also mention checking logs.

What logs and where do I find them?

Hi,

The Blackberry logs files are located in "\Program Files\Research In Motion\Blackberry Enterprise Server\Logs" by default.

Thanks,

Gary

[GaryCutri]

Originally Posted by DICKO

Did this ever get resolved?....I have ONE user out of 26 reporting the exact problem.

I have tried all of the above fixes.

Is there a log file associated to this stuff that I can check?

Anything?

The first thing to always try is to wipe the device and then reactivate as this will rule out many factors that can cause this issue.