Upgrade from 4.1.4 to 4.1.5

[boymunga]

Hi all,

I am currently running a very happy 4.1.4 BES with 80 users.

I have recently had a request to upgrade to SP5 so users can have full HTML emails.

How have other people found the in place upgrade path? Any problems or issue?

Also the upgrade Guide talks about all devices getting new IT polices? Are these just my current policies that are resent?

http://na.blackberry.com/eng/deliver...rade_Guide.pdf

Any feedback would be greatly appreciated

Cheers

[GaryCutri]

Hi,

The upgrade from 4.1.4 to 4.1.5 is painless and should only take 15 minutes. Before I go over the steps you need to be aware that the HTML update was removed from SP5 and delayed until SP6 is released. Also with regards to the I.T Policies it just means there are new policies available for you to select from; so no changes will be made unless you choose to implement these new options.

As an overview of the upgrade process please refer to the steps below:

1. Download BES 4.1 SP 5 using this LINK
2. Log onto the BES using the BlackBerry Service Account (e.g. BESadmin)
3. Run the SP5 installer and follow the prompts. Don't change any options as it will detect the current configuration.
4. After the first stage of the update is completed you will be prompted to restart. Once the server has rebooted log onto the BES with the BlackBerry Service Account again and the installer will automatically launch.
5. Follow the prompts without changing any settings and just continue to press Next until you are prompted to start the services. Please note that the database upgrade screen may appear to freeze but this is normal and you should leave it even if it displays "Not Responding".

Thanks,

Gary