Installing new software version onto BB via BES

itgroup · #1 (**permalink**) 06-08-2008, 04:14 AM

Verizon told us there is a new version of there software for the BB 8830 that fixes a problem we've seen with making a conference call. The version is 4.2.2.196. Is there a way to push out this update via the BES? And if so can you give me the steps to do this? We are using BES 4.1.5. thanks....

GaryCutri · #2 (**permalink**) 06-08-2008, 08:50 PM

Hi,

Unfortunately you will need to perform this update via Desktop Manager (Desktop or web version). As most carriers are now releasing firmware 4.5 it would be best testing this firmware first so you don't have to perform two updates on the device. When using Desktop Manager to perform the update you will have to reactivate the device once the update is complete.

Thanks,

Gary

itgroup · #3 (**permalink**) 07-08-2008, 12:58 AM

thanks. Unfortunately Verizon has not released a 4.5 version yet for the 8830. And our testing has found that this update does not fix the Conferencing problem. After two hours between Verizon, RIM and back to Verizon again they decided to replace the 8830 as they think that all the BB that are having this problem are defective. thanks....