How to change from temporary to permanent license SRP

Shuzzi · #1 (**permalink**) 11-08-2008, 03:06 PM

Hi all,

We have two BES for Exchange 4.1.4 servers sharing the same SQL config database (one in Perth and one in Melbourne - the database is on the Melbourne BES).

We have built a new Perth BES to refresh the existing one and received a temporary licence from RIM while we moved users across.

Now we would like to decommission the old Perth server.

I have been unable to find a clear process for this activity. There is a KB article titled, "How to change from temporary to permanent license and SRP authentication for IBM Lotus Domino" - BlackBerry Search Results

But I have found nothing for Exchange. We have 370 people on the new Perth BES so I need to make sure I have a neat transition of licenses to ensure minimal disruption.

Rebooting the server is not a problem but such things as making sure the SRP is registered with the RIM NOC I am unsure about.

Can anyone help?

Thanks

Michael

supabrudda · #2 (**permalink**) 11-08-2008, 05:39 PM

I believe it's mail-server independant & the steps are the same (I did it recently, but on a Domino server, no reboot was required & it stopped the services for about 1min, so no one noticed).

BESadmin · #3 (**permalink**) 11-08-2008, 10:27 PM

Locate and change the SRP ID and SRP Authentication Key

Doc ID : KB04744
Last Modified : 2007-09-12
Document Type : How To

Environment

BlackBerry® Enterprise Server software versions 2.0 through 4.1 for IBM® Lotus® Domino®
BlackBerry Enterprise Server software versions 3.6 through 4.1 for Microsoft® Exchange
BlackBerry Enterprise Server software versions 4.0 and 4.1 for Novell® GroupWise®

Procedure

If the current Server Routing Protocol Identifier (SRP ID) for the BlackBerry Enterprise Server expires, BlackBerry services are unable to communicate with the BlackBerry® Infrastructure and cannot start. You must change the SRP ID and SRP Authentication Key.
This article discusses how to locate and change the SRP ID and SRP Authentication Key using BlackBerry Manager and the BlackBerry Enterprise Server Management console.

To identify other locations where the SRP ID and SRP Authentication Key are stored, see KB02632 (Microsoft Exchange only).

To locate the SRP ID on the BlackBerry smartphone, see KB05508.
Use one of the appropriate method according to the BlackBerry Enterprise Server software being used.

Important: Each of the following procedures will automatically stop all BlackBerry Enterprise Server services. This will delay message delivery to BlackBerry devices. For more information, see KB04789.

BlackBerry Enterprise Server software version 4.1 for all platforms

The SRP ID and the SRP Authentication Key are located in the BlackBerry Configuration Database.

Complete the following steps:

Open BlackBerry Manager.
Select BlackBerry Domain. Select the Servers tab and then select the BlackBerry Enterprise Server name in the list.
Click Edit Properties.

The SRP ID and SRP Authentication Key appear on the General tab.

To change the SRP ID and SRP Authentication Key

Note: If you are using SQL Authentication for the BlackBerry Configuration Database, you must specify the authentication password to complete these steps.

Make sure the BlackBerry services are started. To do this, open Services in the Microsoft Windows® administration tool.
On the General tab, type the new values in the appropriate fields. The SRP Authentication Key must include the hyphen ( - ).

BlackBerry Enterprise Server software version 3.6 and 4.0 for Microsoft Exchange

The SRP ID and the SRP Authentication Key are located in the BlackBerry Configuration Database.

Complete the following steps:

If you are using BlackBerry Enterprise Server software version 4.0, open BlackBerry Manager. If you are using BlackBerry Enterprise Server software version 3.6, open the BlackBerry Enterprise Server Management console.
Right-click the BlackBerry Enterprise Server name.
Click BlackBerry Server Properties.
The SRP Identifier and SRP Authentication Key appear on the General tab.

To change the SRP ID and SRP Authentication Key

Note: If you are using SQL authentication for the BlackBerry Configuration Database, you must specify the authentication password to complete these steps.

Make sure that the BlackBerry services are started. To do this, open Services in the Microsoft Windows® administration tool.
On the General tab, type the new values in the appropriate fields. The SRP Authentication Key must include the hyphen ( - ).

BlackBerry Enterprise Server software versions 2.0 and 2.2 for IBM Lotus Domino

The SRP ID and the SRP Authentication Key are located in the notes.ini file, which is located in C:\winnt\ for IBM Lotus Domino 4 and in C:\Lotus\Domino\ in IBM Lotus Domino 5 and 6.

Complete the following steps:

Open the BlackBerry Enterprise Server Management console.
Click File and select Connect.
Enter the IBM Lotus Domino Server or Host Name and click OK.
On the Tools menu, click License Manager.

The SRP ID is located in the Server UID field and the SRP Authentication Key is located in the Server Key field.

To change the SRP ID and SRP Authentication Key

When changing the SRP ID of a BlackBerry Enterprise Server for IBM Lotus Domino, consider the following criteria:

This change must be implemented using the BESAdmin utility.
This change requires restarting the BlackBerry Enterprise Server add-in task.

Complete the following steps:

On the License Manager screen, type the new values in the appropriate fields, then click OK.
Click Yes to accept the changes. A BESAdmin warning dialog box appears, which states that all BlackBerry smartphones associated with the BlackBerry Enterprise Server will be disabled until they are connected to a computer.
Click OK to confirm the warning. Another warning appears, which states that changes to the License Manager will not take effect until the BlackBerry Enterprise Server is restarted.
Click OK to confirm the warning.
Close the BlackBerry Enterprise Server Management console.
Type tell bes quit in the IBM Lotus Domino console. Wait for the BlackBerry Enterprise Server add-in task to shut down.
Type load bes in the Lotus Domino console.

All BlackBerry smartphone users must connect their BlackBerry smartphones to their computers and generate new encryption keys for message redirection to occur.

BlackBerry Enterprise Server software version 4.0 for IBM Lotus Domino and Novell GroupWise

The SRP ID and the SRP Authentication Key are located in the BlackBerry Configuration Database.

Complete the following steps:
1. Open BlackBerry Manager.
2. Click BlackBerry Domain. Click the Server List tab and select the BlackBerry Enterprise Server name in the list.
3. Click Edit Properties.
The SRP ID and SRP Authentication Key appear on the General tab.
To change the SRP ID and SRP Authentication Key
Note: If you are using SQL Authentication for the BlackBerry Configuration Database, you must specify the authentication password to complete these steps.
1. Make sure that the BlackBerry services are started. To do this, open Services in the Microsoft Windows® administration tool.
2. On the General tab, type the new values in the appropriate fields. The SRP Authentication Key must include the hyphen ( - ).

Additional Info

By changing the SRP ID and Authentication Key, any BlackBerry smartphone running BlackBerry Device Software 4.0 or later automatically receives a service book update. Any BlackBerry smartphone running software versions prior to 4.0 must be connected to the computer in order to receive the updated information. The BlackBerry services must be running during this process and for at least four hours afterward.

Shuzzi · #4 (**permalink**) 12-08-2008, 02:11 PM

We have just hung up from telstra who recommended we install SP6 before we swap SRP's.
When we made a change a few months ago to a large number of dvices via a policy, we had approximately 1/3 of the people lose their PIN's.
Telstra advised that SP6 resolves this issue.

Thoughts anyone?

GaryCutri · #5 (**permalink**) 12-08-2008, 04:12 PM

Quote:

Originally Posted by Shuzzi

We have just hung up from telstra who recommended we install SP6 before we swap SRP's.
When we made a change a few months ago to a large number of dvices via a policy, we had approximately 1/3 of the people lose their PIN's.
Telstra advised that SP6 resolves this issue.

Thoughts anyone?

I have made this change on all versions of BES 4.1 and on the odd occasion experienced your issue mentioned above. Upgrading to SP6 is required anyway so it won't hurt performing the upgrade first. So you can download the service pack 6 much quicker I have uploaded to our Australia server and provided a link below:

SP6 DOWNLOAD NOW