Exchange 2010 BES 5.0.x Install Guide

**Humbe** · 26-04-2011, 02:21 PM

Hello Gary,

I've followed every step available on the forums / internet in order to fix the problem we are having with the BAS-AS.exe service. It gets to 350MB and then it restarts again.

We are running Microsoft Exchange 2010 and BESX 5.0.2

It was working before properly but seems like someone pushed a Java script update on the server and everything new seems to be pretty messed up.

Code:

(04/25 23:11:07:881):{main} [org.jboss.ha.framework.interfaces.HAPartition.RIM_BES_BAS_HA_3028509_ILSENCRYPTION] [INFO] Number of cluster members: 1
(04/25 23:11:07:889):{main} [org.jboss.ha.framework.interfaces.HAPartition.RIM_BES_BAS_HA_3028509_ILSENCRYPTION] [INFO] Other members: 0
(04/25 23:11:07:891):{main} [org.jboss.ha.framework.interfaces.HAPartition.RIM_BES_BAS_HA_3028509_ILSENCRYPTION] [INFO] Fetching state (will wait for 150000 milliseconds):
(04/25 23:11:07:894):{main} [org.jboss.ha.framework.interfaces.HAPartition.RIM_BES_BAS_HA_3028509_ILSENCRYPTION] [INFO] State could not be retrieved (we are the first member in group)
(04/25 23:11:07:914):{main} [org.jboss.ha.jndi.HANamingService] [INFO] Started ha-jndi bootstrap jnpPort=11100, backlog=50, bindAddress=ILSENCRYPTION.ILS.LOCAL/172.28.41.31
(04/25 23:11:07:986):{main} [org.jboss.cache.factories.InterceptorChainFactory] [INFO] interceptor chain is:
class org.jboss.cache.interceptors.CallInterceptor
class org.jboss.cache.interceptors.OptimisticNodeInterceptor
class org.jboss.cache.interceptors.EvictionInterceptor
class org.jboss.cache.interceptors.OptimisticCreateIfNotExistsInterceptor
class org.jboss.cache.interceptors.OptimisticValidatorInterceptor
class org.jboss.cache.interceptors.OptimisticLockingInterceptor
class org.jboss.cache.interceptors.InvalidationInterceptor
class org.jboss.cache.interceptors.TxInterceptor
class org.jboss.cache.interceptors.CacheMgmtInterceptor
(04/25 23:11:08:055):{main} [STDOUT] [INFO] 
---------------------------------------------------------
GMS: address is 172.28.41.31:61500 (cluster=RIM_BES_BAS_HA_3028509_ILSENCRYPTION-BASEntityCache)
---------------------------------------------------------
(04/25 23:11:18:059):{main} [org.jboss.cache.TreeCache] [INFO] viewAccepted(): [172.28.41.31:61500|0] [172.28.41.31:61500]
(04/25 23:11:18:075):{main} [org.jboss.cache.TreeCache] [INFO] TreeCache local address is 172.28.41.31:61500
(04/25 23:11:18:384):{main} [org.apache.catalina.core.AprLifecycleListener] [INFO] The Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\\BAS\dll;C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\\BAS\external\dll
(04/25 23:11:18:414):{main} [org.apache.coyote.http11.Http11Protocol] [INFO] Initializing Coyote HTTP/1.1 on http-ILSENCRYPTION.ILS.LOCAL%2F172.28.41.31-18180
(04/25 23:11:18:427):{main} [org.apache.coyote.http11.Http11Protocol] [ERROR] Error initializing endpoint
java.io.EOFException

Code:

(04/25 23:12:08:265):{main} [com.rim.bes.bas.singletondeploymentbarrier.SingletonDeploymentBarrierCheckIncompleteDeploymentsService] [FATAL] [BBAS-4011] {unknown} start CLUSTER:   found incomplete deployments Incomplete Deployment listing:^^^ctrl-10^^^^^^ctrl-10^^^--- MBeans waiting for other MBeans ---^^^ctrl-10^^^ObjectName: jboss.messaging:service=ServerSocketFactory,type=SSL^^^ctrl-10^^^  State: FAILED^^^ctrl-10^^^  Reason: java.io.IOException: Error initializing server socket factory SSL context: null^^^ctrl-10^^^  I Depend On:^^^ctrl-10^^^    jboss.messaging:service=SocketBuilder,type=SSL^^^ctrl-10^^^  Depends On Me:^^^ctrl-10^^^    jboss.messaging:service=Connector,transport=bisocket^^^ctrl-10^^^^^^ctrl-10^^^--- MBEANS THAT ARE THE ROOT CAUSE OF THE PROBLEM ---^^^ctrl-10^^^ObjectName: jboss.messaging:service=ServerSocketFactory,type=SSL^^^ctrl-10^^^  State: FAILED^^^ctrl-10^^^  Reason: java.io.IOException: Error initializing server socket factory SSL context: null^^^ctrl-10^^^  I Depend On:^^^ctrl-10^^^    jboss.messaging:service=SocketBuilder,type=SSL^^^ctrl-10^^^  Depends On Me:^^^ctrl-10^^^    jboss.messaging:service=Connector,transport=bisocket^^^ctrl-10^^^^^^ctrl-10^^^

Those are the errors I could see in the BAS-AS log file.

Also IPv6 is disable and I'm pointing on the host file to the local PC IP.

Ex:

172.28.41.31 ILSENCRYPTION.ILS.LOCAL

On the post below you will find the Ports open

**Humbe** · 26-04-2011, 02:34 PM

Attached is the list of open ports I have on my BES server.

ports.zip

Thanks in advance!
Humbe

**GaryCutri** · 27-04-2011, 12:14 PM

Hi,

Did you run any Java updates on the BES? Also can you please stop the BAS services and go into Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration > Select the Administration Service - High Availability tab > Change the HTTPS Service Port to 3443 > Apply the settings > Start the BAS services > Access the BAS URL via the new port (e.g. "https://server.domain.local:3443/webconsole/app").

Thanks,

Gary

**Humbe** · 30-04-2011, 01:53 AM

Hello Gary,

I tried that even though it was pointing to 3443 and still nothing happened. It kept crashing

Any other suggestion?

**GaryCutri** · 02-05-2011, 12:15 PM

Originally Posted by Humbe

Hello Gary,

I tried that even though it was pointing to 3443 and still nothing happened. It kept crashing

Any other suggestion?

Please follow the kb article below:

"Found incomplete deployments Incomplete Deployment listing" appears in the BBAS-AS logs and the BlackBerry Administration Service continually restarts

**Humbe** · 05-05-2011, 07:42 AM

Everything looks fine in that directory.

Somehow my 60 GB HDD (C drive where BESX is installed) is now 2 GB away from being full.

Something it's happening here and it doesn't look good at all =(

**GaryCutri** · 06-05-2011, 03:48 PM

Originally Posted by Humbe

Everything looks fine in that directory.

Somehow my 60 GB HDD (C drive where BESX is installed) is now 2 GB away from being full.

Something it's happening here and it doesn't look good at all =(

If you go into "c:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs" you can delete all the log folders except the current day, installer and webserver folder. This should clear up so HD space.

**RobW** · 13-05-2011, 02:45 PM

In the command:

Get-Mailbox -Server "<messaging_server_name>" | Set-CalendarProcessing -ProcessExternalMeetingMessages $true

Do I replace "<messaging_server_name>" with the FQDN of my Exchange server?

Thanks,

**GaryCutri** · 13-05-2011, 04:20 PM

Just the server name e.g. Get-Mailbox -Server "exchange01" | Set-CalendarProcessing -ProcessExternalMeetingMessages $true

**RobW** · 14-05-2011, 07:01 AM

Set-Mailbox "BESAdmin" -ThrottlingPolicy BESPolicy

fails because it cannot find the mailbox for BESadmin. I created a new user in EMC and it asked for an Alias and an external SMPT address so I cave it the Alias BESadmin. I cane it the address BESadmin@mydomain.com

When I look t 'mailbox' under Recipient Configuration, BESadmin does not sow. When I try to create a new mailbox for an existing user, BESadmin does not show up, even when I do a search. What have I done wrong and can I fic this? I have already appied the permmissions and done all the steps prior to step 5.

Thanks fr your help.