BippePassword entries are not created in the registry

[BESadmin]

Known Issues - BippePassword entries are not created in the registry

Last Updated: 12 September 2006

Article Number: KB-05338

Summary

This article applies to the following:

• BlackBerry® Enterprise Server software version 4.1 Service Pack 1
• Novell® GroupWise®
• SDR88315

Background

The BlackBerry inter-process protocol (BIPP) is used to transmit communication between various processes in the BlackBerry Enterprise Server. BIPP encryption (BIPPe) encrypts inter-process communication between various BlackBerry components to prevent outside parties from viewing transmitted data. The encryption is based on a password entered initially by the BlackBerry Enterprise Server administrator.
The following registry key holds the password:

HKEY_CURRENT_USERS\Software\Research In Motion\BlackBerry Enterprise Server\Dispatcher\BippePassword

Problem

A Secure Password was not entered during the BlackBerry Enterprise Server installation process. After installation, a Secure Password is specified in the BlackBerry Server Configuration Tool.

After the new password is created, the BippePassword entries are not created in the following registry keys:

HKEY_CURRENT_USERS\Software\Research In Motion\BlackBerry Collaboration Service
HKEY_CURRENT_USERS\Software\Research In Motion\BlackBerry MDS Connection Service

As a result, errors appear in the following log entries:

These lines appear in the BlackBerry Dispatcher log when attempting to use the BlackBerry Browser or Enterprise Messenger.

[30514] (07/17 04:20:22):{0x164C} [BIPPe] (S123456:C3,IPPP) Connecting secure client
[20399] (07/17 04:20:22):{0x164C} [BIPPe] Authentication failed for S123456:C3,IPPP: Authentication Failed (2)
[30127] (07/17 04:20:23):{0xE48} [BIPPe] Connection established with 127.0.0.1 0x00c5b728
[30149] (07/17 04:20:23):{0x164C} [BIPPe] (S123456:C3,IPPP)(127.0.0.1) shutting down 0x00c5af58


This line appears in the BlackBerry Mobile Data System™ (BlackBerry MDS™) connection service log:

server lost SRP connection with UID S123456 due to java.io.EOFException



Workaround

Remove the secure password entry in the registry.

Warning: Some of the procedures in this article involve modifying the computer registry. This can cause substantial damage to the Microsoft® Windows® operating system. Document and back up the existing registry entries prior to implementing any changes.

1. Delete the following registry key: HKEY_CURRENT_USER\Software\Research In Motion\BlackBerry Enterprise Server\Dispatcher\BippePassword
   
2. Restart the BlackBerry Dispatcher.

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

Keywords

88315, password, registry, entry, missing

[BESadmin]

Please refer to the link below for further information:

BippePassword entries are not created in the registry